Shift Lead: Drive Legendary Service & Team Performance

Starbucks; Ottawa; On-site; CAD 42,000 - 54,000; Full time

Job summary

Starbucks in Ottawa, Ontario seeks a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts and to lead partners with coaching and direction. The role emphasizes legendary customer service, quality beverages, and a clean, welcoming store environment.

Ideal candidates will have experience in customer service, the ability to direct work, and strong teamwork skills to foster a positive third-place environment and uphold store standards.

Qualifications

• Customer service experience in a retail or restaurant environment
• Ability to direct the work of others
• Effective oral communication and interpersonal skills
• Knowledge of the retail environment and brand standards
• Team-oriented with a collaborative mindset

Responsibilities

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
• Maintains a calm demeanor during high volume periods to keep store operating to standard and set a positive example for the shift team.
• Delivers legendary customer service and connects with customers to anticipate needs and provide a great experience.
• Organizes opening and closing duties as assigned and ensures store readiness at shift start and end.
• Provides coaching and feedback to partners on shift to improve performance and uphold standards.
• Follows cash handling and safety procedures to ensure the security of customers and partners.
• Maintains attendance and punctuality and supports team morale and recognition efforts.

Skills

Direct the work

Learn quickly

Effective communication

Retail knowledge

Interpersonal skills

Teamwork

Job description

Starbucks in Ottawa, Ontario seeks a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts and to lead partners with coaching and direction. The role emphasizes legendary customer service, quality beverages, and a clean, welcoming store environment.

Ideal candidates will have experience in customer service, the ability to direct work, and strong teamwork skills to foster a positive third-place environment and uphold store standards.