Shift Supervisor: Lead Store Ops & Service

Starbucks; Ottawa; On-site; CAD 42,000 - 52,000; Full time

Job summary

Starbucks is seeking a Shift Supervisor in Ottawa to assist the store manager with daily operations during scheduled shifts. You will lead partners, delegate tasks, and uphold our renowned customer service and store standards.

In this role you will model Starbucks guiding principles, maintain a clean, welcoming Third Place environment, and coach teammates to deliver consistent beverage quality and fast, friendly service during peak hours.

Qualifications

• Experience leading small teams in a fast-paced retail or restaurant setting.
• Strong customer service focus with ability to handle busy periods calmly.
• Excellent verbal communication and interpersonal skills.

Responsibilities

• Direct and motivate the shift team to meet performance standards.
• Assist store manager in executing shift operations and opening/closing duties.
• Ensure legendary customer service and efficient service flow during each shift.
• Follow cash handling, safety, and security procedures to protect customers and partners.

Skills

People leadership

Customer service

Communication

Teamwork

Job description

Starbucks is seeking a Shift Supervisor in Ottawa to assist the store manager with daily operations during scheduled shifts. You will lead partners, delegate tasks, and uphold our renowned customer service and store standards.

In this role you will model Starbucks guiding principles, maintain a clean, welcoming Third Place environment, and coach teammates to deliver consistent beverage quality and fast, friendly service during peak hours.