Shift Lead: Deliver Legendary Service & Smooth Ops

Starbucks; Ottawa; On-site; CAD 36,000 - 48,000; Full time

Job summary

Starbucks Ottawa is seeking a Shift Supervisor to support the store manager in running daily operations during scheduled shifts, while leading a team of partners to deliver the Starbucks Experience with friendly service, quality beverages and a clean store environment. You will delegate tasks, mentor partners, and ensure consistent adherence to policies, cash handling and safety guidelines.

Strong communication, teamwork, and the ability to stay calm under pressure are essential for success in a

Qualifications

• Ability to direct the work of others.
• Ability to learn quickly in a fast-paced environment.
• Effective oral communication and interpersonal skills.
• Knowledge of retail operations and customer service.
• Collaborates well within a team to achieve goals.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Lead and deploy partners, delegating tasks to maintain service quality.
• Deliver legendary customer service and maintain a clean, welcoming store environment.
• Monitor cash handling and safety procedures during shifts.
• Provide coaching and feedback to partners to improve performance.
• Ensure adherence to Starbucks policies and contribute to a positive team culture.

Skills

Direct the work

Learn quickly

Oral communication

Retail knowledge

Team player

Job description

Starbucks Ottawa is seeking a Shift Supervisor to support the store manager in running daily operations during scheduled shifts, while leading a team of partners to deliver the Starbucks Experience with friendly service, quality beverages and a clean store environment. You will delegate tasks, mentor partners, and ensure consistent adherence to policies, cash handling and safety guidelines.

Strong communication, teamwork, and the ability to stay calm under pressure are essential for success in a