Shift Supervisor — Lead the Team & Deliver Legendary Service

Starbucks; Ottawa; On-site; CAD 42,000 - 52,000; Full time

Job summary

Starbucks in Ottawa is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts and to lead the shift team in delivering the Starbucks Experience with legendary customer service, quality beverages and products, and a clean, welcoming store environment.

You will model Starbucks guiding principles, delegate tasks, train partners, and ensure cash handling and safety policies are followed while maintaining attendance and punctuality.

Qualifications

• Customer service experience in retail or restaurant environment.

Responsibilities

• Execute store operations during scheduled shifts.
• Direct and delegate tasks to the shift team.
• Deliver legendary customer service to all customers.
• Open and close duties as assigned.
• Ensure cash handling and safety policies are followed.
• Maintain attendance and punctuality.
• Provide coaching and feedback to partners on shift.

Skills

Direct others

Rapid learning

Communication skills

Retail knowledge

Interpersonal skills

Teamwork

Job description

Starbucks in Ottawa is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts and to lead the shift team in delivering the Starbucks Experience with legendary customer service, quality beverages and products, and a clean, welcoming store environment.

You will model Starbucks guiding principles, delegate tasks, train partners, and ensure cash handling and safety policies are followed while maintaining attendance and punctuality.