ServiceNow ITSM Architect — AI, Observability & Cloud

Deloitte Canada; Toronto; On-site; CAD 85,000 - 156,000; Full time

Job summary

A leading consulting firm in Toronto is seeking an ITSM Process & Product Architect. You will design and innovate IT Service Management processes, leveraging your expertise in platforms like ServiceNow. The ideal candidate has 5-7 years of relevant experience and excellent skills in automation and team collaboration. Join a dynamic team at the forefront of technology development with opportunities for growth and leadership.

Benefits

Competitive salary

Flexible working arrangements

Mental health support benefits

Development and Innovation Days

Qualifications

• 5-7 years experience designing IT Operations processes with enterprise solutions.
• Experience with data governance and automation in hybrid cloud environments.
• Preferred certifications: ServiceNow Master, Technical Architect, ITIL.

Responsibilities

• Design and innovate IT Service Management processes.
• Conduct as-is process assessments and propose solutions.
• Collaborate with teams to enhance IT processes.

Skills

IT Operations process design

ServiceNow expertise

Automation experience

Excellent verbal and written skills

Team collaboration

Education

Bachelor's degree in a relevant field

Tools

ServiceNow

Cloud platforms (Azure, AWS, Google)

AI and machine learning tools

Job description

A leading consulting firm in Toronto is seeking an ITSM Process & Product Architect. You will design and innovate IT Service Management processes, leveraging your expertise in platforms like ServiceNow. The ideal candidate has 5-7 years of relevant experience and excellent skills in automation and team collaboration. Join a dynamic team at the forefront of technology development with opportunities for growth and leadership.