Service Writer - Split Shift / Weekend - Montreal

PACCAR; Quebec; On-site; CAD 60,000 - 74,000; Full time

Job summary

A leading trucking service provider is looking for a Service Writer - Split Shift in Quebec. Responsibilities include receiving customers, opening repair orders, and coordinating service appointments. Candidates must master French with basic English skills and have good knowledge of heavy equipment mechanics. The position offers a competitive salary of CAD 60-74K and various benefits, including insurance and professional development opportunities.

Benefits

2 weeks of vacation

5 days of paid leave

12 statutory holidays

Insurance covered 100% by employer

Telemedicine and employee assistance program

School tuition fees reimbursement

Corporate events

Qualifications

• Proficient in French with basic English reading and writing skills.
• Ability to handle emotional customer reactions.
• Sales-oriented with good mechanical knowledge.

Responsibilities

• Receive customers and open repair orders.
• Coordinate appointments according to workshop availability.
• Estimate vehicle repair costs and notify customers.

Skills

Master French

Basic English

Good knowledge of heavy equipment mechanics

Negotiation skills

Teamwork skills

Experience in interpreting warranties

Job description

Overview

Title : Service Writer - Split Shift / Weekend

Work location: Kenworth Montreal (7500 Rte Transcanadienne, Saint-Laurent, QC H4T 1A5)

Schedule: Tuesday to Friday 6:00AM to 2:30PM and Saturday 7:00AM to 3:30PM

Salary: between 60-74K

Benefits:

• Permanent, 40h/week
• Tuesday to Friday 6:00AM to 2:30PM and Saturday 7:00AM to 3:30PM (8h/day)
• 2 weeks of vacation
• 5 days of paid leave
• 12 statutory holidays
• Being paid weekly
• On-site parking
• Insurance (medical, dental, division, etc.) covered 100% by the employer
• Telemedicine and employee assistance program
• Registered Retirement Savings Plan (RRSP)
• School tuition fees reimbursement
• Be coached and mentored by experts in the trucking industry
• Professional development and career growth within the company
• Corporate events (Christmas Party, Family Day event, etc.)

Responsibilities

• Receive customers with eagerness, by phone or in-person
• Open the repair orders by indicating the information related to the vehicle to be repaired
• Coordinate and book appointments according to workshop availability
• Accurately record the client\'s requests on the Worksheet, one operation for each request. Always indicate the Repair Type
• If necessary, estimate the repair costs of the vehicle by examining the components under the truck, inside the hood or elsewhere and provide it to the customer
• Notify the customer whether repairs fall into manufacturer\'s warranty or not
• Establish the method of repair payment with the customer
• Keep customer informed of the status of parts necessary for repair (e.g., back order)
• Promote preventive maintenance programs, specials or any other appropriate products and services for the customer\'s vehicle
• Close repair orders once they have been verified by the workshop foreman, and assign the costs to the customer, the warranty or a request for a good agreement policy

Qualifications

• Master French and basic English
• English proficiency level: basic reading and writing
• Frequency: daily
• Reason: to serve clients in English when needed
• Oriented towards the sale of products and services
• Good knowledge of heavy equipment mechanics
• Ability to negotiate professionally with customers
• The ability to cope with the emotional reactions of the clientele
• Good team-working skills
• Extensive experience in interpreting warranties specific to the trucking industry

Who are we?

Groupe Kenworth Montréal, a division of PACCAR of Canada, has been offering the full range of products and services related to the trucking industry since 1990. Our teams work together to offer you the best service in the industry, wherever you are located.

Our network of complete Kenworth dealerships is well established throughout the greater Montreal area, more specifically in Ville Saint-Laurent, Mirabel and Lanoraie. Our service department can welcome you for the maintenance or the repair of your vehicle, as well as our parts department which will be able to fill your needs in parts of all brands. At our location, you can meet with a representative who will find the truck you need, new or used, as well as a financing professional who will propose a personalized plan adapted to your situation.

Our Saint-Jérôme branch specializes in the sale of Kenworth, PACCAR, TRP, Cummins, Caterpillar parts and much more!

As trucking solution experts, our service offering is not limited to Kenworth alone. Our three TRP branches in Laval, Saint-Eustache and Vaudreuil-Dorion are dedicated to selling replacement parts for trucks, trailers and buses of all makes.

We passonately focus on improving your business by partnering with you on the road to success