Service Manager - Calgary

Allied Universal; Calgary; On-site; CAD 50,000 - 55,000; Full time

Job summary

A leading security services provider in Calgary is seeking a full-time Service Manager to oversee security operations, manage a team, and maintain strong client relationships. The successful candidate will be responsible for developing security policies, conducting inspections, and ensuring compliance with regulations. Ideal candidates should have at least 3-5 years of experience in security management and excellent leadership skills. This role offers competitive salary, benefits, and opportunities for professional development.

Benefits

Competitive salary

Performance-based bonuses

Pension Plan

Company Car or Car Allowance

Wellness Package

Professional development opportunities

Qualifications

• Minimum of 3-5 years of experience in security management.
• Proven ability to lead and manage a team.
• Strong knowledge of security operations and procedures.
• Class 5 Driver's license - with a clean driver's abstract.

Responsibilities

• Oversee daily security operations within client sites.
• Ensure compliance with company policies and regulations.
• Maintain strong relationships with existing clients.
• Assist with the management of the branch budget.

Skills

Leadership and team management

Strong knowledge of security operations

Excellent communication skills

Proficient in Microsoft Office Suite

Ability to work under pressure

Tools

Security management software

Job description

Overview

Company Overview: We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Job Description

Position: Service Manager

Type: Full-time

Salary Range: $50,000 - $55,000 per year

Bonuses: Eligible

Reporting to the Regional General Manager, the Service Manager is responsible for overseeing and supervising the security operations for the Calgary Branch. This includes ensuring the safety and security of clients, employees, and assets, managing a team of security personnel, developing and implementing security policies and procedures, and maintaining client relationships.

Key Responsibilities

• Operational Management:
• Oversee daily security operations within client sites.
• Ensure compliance with company policies and regulations.
• Conduct regular inspections and audits to ensure security protocols are followed.
• Maintain and implement emergency response plans and procedures.
• Client Relations:
• Maintain strong relationships with existing clients.
• Address client concerns and provide timely resolutions.
• Conduct regular client meetings to review security needs and performance.
• Develop and present security reports to clients.
• Financial Management:
• Assist with the management of the branch budget and ensure cost-effective operations.
• Monitor and control expenses related to security operations.
• Develop and implement strategies to achieve financial targets.
• Sales and Business Development:
• Identify and pursue new business opportunities within the branch territory.
• Collaborate with the sales team to develop proposals and secure new contracts.
• Conduct market research to stay informed about industry trends and competitor activities.
• Compliance and Reporting:
• Ensure all security activities are documented accurately.
• Prepare and submit regular reports to regional management.
• Ensure compliance with all contractual obligations.

Qualifications

• Minimum of 3- 5 years of experience in security management or with at least 3 years in a supervisory role.
• Proven ability to lead and manage a team.
• Strong knowledge of security operations and procedures.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and multitask.
• Proficient in Microsoft Office Suite and security management software.
• Class 5 Driver's license - with a clean driver's abstract.

Work Environment

• The Service Manager may need to respond to emergency situations outside of normal working hours.
• The position involves both office work and on-site visits.

Benefits

• Competitive salary and performance-based bonuses.
• Flex Tiered Benefit Program (Bronze, Silver and Gold Plans)
• Pension Plan
• Company Car or Car Allowance, with fuel card
• Wellness Package - including enhanced vacation and leaves.
• Professional development and training opportunities.