Service Manager

Steve Marshall Group; West Kelowna; On-site; CAD 60,000 - 80,000; Full time

Job summary

A well-known automotive dealership in West Kelowna is seeking a full-time Service Manager to oversee daily operations of the service department. The ideal candidate will possess strong leadership skills, technical knowledge of vehicle systems, and a customer-centered mindset. Responsibilities include leading the service team, managing performance metrics, and ensuring exceptional customer service. Competitive salary, health benefits, and a supportive work environment are offered.

Benefits

Competitive salary

Health and dental plan

Employee Assistance Program

Vehicle/RV and maintenance discounts

Company events

Qualifications

• Minimum 2 years in a Service Manager role required.
• Valid driver’s license with a clean driving record.
• Strong business acumen with the ability to analyze financial reports.

Responsibilities

• Lead and develop the service department team.
• Monitor and manage service department performance metrics.
• Implement training programs to enhance employee skills.

Skills

Leadership

Technical knowledge of vehicle systems

Communication skills

Conflict-resolution

Education

High school diploma or equivalent

Post-secondary education in business or automotive management

Tools

Dealership management software (DMS)

Scheduling tools

Microsoft Office Suite

Job description

Kelowna Truck & RV is part of the Steve Marshall Group, which operates new, used, and RV dealerships throughout British Columbia and the US. We are an award-winning brand with more than 500 employees, and we are looking to add one more as a full-time Service Manager.

At Kelowna Truck & RV, we are dedicated to delivering exceptional service and building lasting relationships with our customers. As a respected name in the automotive industry, we strive for excellence in everything we do - from vehicle sales and service to customer support.

Role Summary

The Service Manager oversees the daily operations of the dealership’s service department, ensuring efficient workflows, exceptional customer service, and the achievement of department profitability goals. This role involves leading and developing the service team, maintaining high operational standards, and fostering strong customer and employee relationships. The ideal candidate is a dynamic leader who balances business acumen with a customer-first mindset.

Key Responsibilities

• Lead, mentor, and develop the service department team, including service advisors, technicians, and apprentices.
• Oversee daily operations, ensuring productivity, efficiency, and adherence to dealership and manufacturer standards.
• Monitor and manage service department performance metrics, including CSI (Customer Satisfaction Index), productivity, and profitability.
• Foster a culture of exceptional customer service by ensuring prompt, transparent, and professional communication with clients.
• Collaborate with parts, sales, and administrative teams to ensure seamless dealership operations.
• Ensure accurate and efficient preparation of repair orders, warranty submissions, and invoicing.
• Manage scheduling and workload distribution to maximize technician productivity and minimize downtime.
• Implement training programs and support employee development to enhance skills and career growth.
• Enforce workplace safety policies and maintain a clean, organized, and safe shop environment.
• Handle escalated customer concerns or complaints with professionalism and a solution-focused approach.
• Identify and implement process improvements to drive revenue growth and improve customer experience.
• Perform other duties as required to support dealership operations.

Qualifications & Requirements

• High school diploma or equivalent required; post-secondary education in business or automotive management is an asset.
• Minimum 2 years in a Service Manager role required.
• Strong technical knowledge of vehicle systems, repairs, and maintenance practices.
• Proven leadership skills with the ability to coach, motivate, and inspire a team.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Proficiency with dealership management software (DMS), scheduling tools, and Microsoft Office Suite.
• Strong business acumen with the ability to analyze financial reports and drive profitability.
• Valid driver’s license with a clean driving record.

What We Offer

• Competitive salary.
• Health and dental plan upon completion of the probation period.
• Employee Assistance Program.
• Company events.
• Vehicle/RV and maintenance discounts.
• Friendly, team-oriented work environment.

If you feel that you would be a great fit for this role, and our team, please submit a copy of your resume. We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest!

Our company is an equal opportunity employer. We are committed to creating a workplace that is free from discrimination and harassment and where everyone has a fair and equal chance to succeed.

We recruit, hire, train, promote, and make all employment decisions without regard to race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable law.

We believe diversity and inclusion make us stronger, and we are dedicated to building a culture where all employees feel respected, supported, and empowered.

If you require reasonable accommodation during the selection process, please let us know and we will work with you to ensure your needs are met in accordance with applicable laws.