Service Manager

Certasitepro; New Brunswick; On-site; CAD 60,000 - 80,000; Full time

Job summary

A life safety solutions company in New Brunswick is seeking a Fire Sprinkler Service Manager to lead their local branch. The ideal candidate will oversee the fulfillment of services, manage safety programs, and provide guidance to the technician team. Responsibilities include project management, customer relations, and ensuring operational efficiencies. Qualified candidates should hold an associate’s degree and possess 3-5 years of relevant experience. Competitive salary and benefits offered.

Benefits

Competitive base salary + bonus opportunities

Referral bonuses starting at $1,000

Comprehensive medical plan options

401K plan with company match

Generous paid time off

Opportunities for community service

Qualifications

• 2+ years of related field leadership experience preferably in service.
• 3-5 years of experience in sales and/or operations.

Responsibilities

• Oversee local branch operations and fulfillment processes.
• Administer safety programs and monitor job site compliance.
• Provide leadership and supervision to technician team.
• Establish project timelines and coordinate with customers.

Skills

Leadership

Compliance Monitoring

Project Management

Sales Support

Customer Relationship Management

Education

Associate’s degree or equivalent

Job description

Fire Sprinkler Service Manager

Provide leadership to the local branch which includes overseeing the fulfillment process for work sold to ensure customer’s requirements are met, revenue and profit objectives are met, and operational efficiencies are achieved.

COMPANY PERKS

• Competitive base salary + bonus opportunities
• Referral bonuses starting at $1,000 per referral
• Comprehensive medical plan options, including dental and vision
• 401K plan with company match
• Generous paid time off, paid holidays, and paid parental leave
• Company giveaways
• Opportunities for community service and charity involvement
• Work at a mission-driven company, focused on people
• Continued growth and expansion into new markets and products and services

WHAT YOU WILL BE DOING

• Administer safety programs, monitor compliance with job site safety, safety training, safety documents, auditing, and reporting
• Supports sales through involvement in job quotation and estimation. Approves estimates for scope of work, labor hours and material content, assesses profit risk of jobs, controls material and labor cost and provides feedback to the district and general manager
• Provides leadership and supervision to technician team and responsible for the team’s development and training
• Provides consistent interface with current customer base and establishes effective working relationships in order to identify additional selling opportunities
• Establishes project timelines, meets with customers to communicate and coordinate project schedule. Manages projects, assigns personnel, oversees ordering of equipment and material, and assures that proper customer signoffs are secured per corporate policy requirements. Assists project managers and engineers with said activities as well
• Monitors warehouse inventory, truck inventory. Assists purchasing and inventory control specialists with said activities
• Ensures that maintenance contract commitments are fulfilled, and inspections completed on time. Provides input to scheduling coordinator on scheduling activity of technicians
• Works with the technician team to generate pull-through service and repair work on existing house accounts. Leads customer care initiatives
• Responsible for technician goal setting and performance reviews and will ensure completed on-time each year
• Supports technician training by coordinating training with training department. Reports training plan and budget to RM & GM
• Work with account managers, sales, and other operational leaders in order to resolve customer issues, including customer visits
• Provides weekly job status, revenue and reports to DM & GM
• Coordinates with fleet manager and office staff on fleet management activities such as oil changes, repairs, and general maintenance
• Other projects as assigned

QUALIFICATIONS

• Associate’s degree or equivalent from a technical or trade school with a focus in life safety such as fire extinguisher, restaurant hoods, fire alarm, first aid, fire suppression, or sprinkler
• 3 – 5 years of business experience in sales and / or operations, with a minimum of 2 years of related field leadership experience preferably within the service industry

IDEAL QUALITIES

• Bachelor’s Degree in a related field
• 3 + years of leadership experience within the life safety industry
• Experience with employee relations, talent management/engagement, team building, customer service, and interpersonal skills
• Superior management skills, excellent time management, planning, and forward-thinking skills
• Must demonstrate ability to work with and influence peers and management
• Expert familiarity with applicable codes (i.e. NFPA )

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

• Available for occasional business travel, which may include nights and weekends.
• Physical requirements may include, but are not limited to: climbing up or down ladders, occasional lifting up to 50lbs, stairs, scaffolding, ramps and the like; remaining in a stationary position, often standing or sitting for prolonged periods; moving about to accomplish tasks or moving from one worksite to another; moving in different positions to accomplish tasks in various environments including tight and confined spaces; and general office duties including use of a computer

OUR MISSION

To provide a meaningful impact to as many lives as possible.

OUR VISION

To be the most dependable and simplified life safety solution on the planet.

OUR VALUES

• Passionate – We are on a relentless pursuit to be great, not just good enough. And we have fun doing it.
• Impactful – Our work makes a real difference in the world. We literally save lives, but that’s just the beginning.
• Innovative – We believe there is always a better way. We don’t stop until we find it.
• Genuine – We do what we say, and we mean it. We are authentic and dependable.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS, OFFICE ENVIRONMENT

Controlled climate, office environment, occasional work from home options, required to sit for long periods of time, 8 or more hours per day, frequently required to use monitor, keyboard, mouse and phone

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.