Service Delivery Manager

GardaWorld; Windsor; On-site; CAD 60,000 - 80,000; Full time

Job summary

A global security leader in Windsor, Ontario is seeking a Bilingual (EN/FR) Service Delivery Manager to enhance operational efficiency. You will manage daily operations, implement improvements, and lead cross-functional teams. Ideal candidates will have 1-3 years of management experience and a strong track record in leadership and communication. This permanent position offers a thrilling opportunity to drive results in a dynamic environment.

Qualifications

• 1-3 years of direct management experience.
• Strong leadership skills with a track record of building high-performing teams.
• Exceptional analytical and problem-solving abilities.

Responsibilities

• Conduct and manage daily operations to meet productivity targets and quality standards.
• Develop and implement streamlined processes to enhance efficiency.
• Monitor performance metrics, analyze data, and implement improvements.

Skills

Bilingual (English/French)

Leadership

Analytical skills

Problem-solving

Communication

Education

Post-secondary education or equivalent work experience

Job description

Service Delivery Manager

Business Unit: Aviation Services

Career Area: Operations and Administration

Location: Windsor, Ontario, CA (Windsor International Airport YQG)

Are you ready to lead, innovate, and elevate? Do you thrive in tackling challenges head‑on, and have a knack for inspiring teams? If so, GardaWorld is on the hunt for a savvy Bilingual (EN/FR) Service Delivery Manager to steer our ship toward new horizons.

As a Bilingual Service Delivery Manager (SDM), you’ll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day‑to‑day functions. From optimizing processes to fostering a culture of innovation, you’ll play a pivotal role in our continued success.

Job Responsibilities

• Conduct and manage daily operations to meet productivity targets and quality standards.
• Develop and implement streamlined processes to enhance efficiency.
• Collaborate with cross‑functional teams to synchronize efforts and optimize resource allocation.
• Monitor performance metrics, analyze data, and implement improvements to enhance operational effectiveness.
• Foster a culture of teamwork, accountability, and continuous improvement among team members.
• Resolve operational challenges swiftly and effectively, ensuring minimal disruption to workflow.

Qualifications

• Post‑secondary education or equivalent work experience.
• 1‑3 years of direct management experience.
• Conversationally fluent in both French and English.
• Strong leadership skills with a track record of building high‑performing teams.
• Exceptional analytical and problem‑solving abilities.
• Excellent communication and interpersonal skills.
• A strategic mindset with the ability to drive results in a dynamic environment.

Employment Type: Permanent

If you’re ready to roll up your sleeves and dive into an exciting opportunity, we want to hear from you! Apply now and let’s build something incredible together!

GardaWorld: Make the world a safer place

GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry.

We celebrate diversity and invite talent from all backgrounds to apply.