Service Continuity Coordinator

Alberta Health Services; Grande Prairie; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading healthcare provider located in Grande Prairie seeks a Service Continuity Coordinator for Medical Affairs. This role is crucial in assessing service risks, ensuring physician continuity, and developing quality service delivery plans. Collaboration with operations and strong community relationships are essential. The position requires a Bachelor’s degree in health or business, and excellent communication skills. A competitive salary and a Remote Retention Allowance are offered. Join a dynamic team and contribute to enhancing healthcare delivery.

Benefits

Remote Retention Allowance up to $3,000

Qualifications

• Bachelors degree in health, business or another related field.
• High school completion plus four years related experience considered.
• Expert knowledge in office software databases.

Responsibilities

• Assess service risks and maintain plans for physician continuity.
• Develop strong relationships with area leaders.
• Coordinate on-call schedules and manage service disruptions.

Skills

Working knowledge of Alberta Health Services systems

Office software databases (Outlook, Excel, Word)

Excellent communication skills

Education

Bachelor's degree in health, business or related field

High school completion with 4 years experience

Job description

Your Opportunity

The Service Continuity Coordinator for Medical Affairs primary responsibility is to assess service risks, then establish and maintain plans to ensure physician continuity of service delivery specific to their geographical area. Working closely with the area Operations team, the Service Continuity Coordinator will monitor operational issues impacting service delivery; staffing shortages (physician and operational), medical on‑call schedules, supply/maintenance issues and crisis management. The Service Continuity Coordinator will anticipate potential service disruptions and develop tactical plans to mitigate risk to physician service delivery. The Service Continuity Coordinator is accountable to support initiatives that enhance the quality and safety of medical service delivery and organizational priorities. Responsible for coordination of physician on‑call schedules, anticipates service gaps and works with Medical Leadership as appropriate to secure coverage. Supports the organization of locum coverage as required. Develops contingency workforce plans for service disruptions. Develops strong working relationships with other provincial leaders to coordinate service disruption plans to maximize physician workforce in times of service disruption. Consistently looks for opportunities for quality improvement within workflows and processes within Medical Affairs to maximize efficiencies.

Description

Working closely with the area Operations team, the SCC position assesses service risk daily and establishes and maintains plans to ensure physician continuity of service. Keeps abreast of staffing, supply and maintenance issues impacting sites that will affect service delivery. Demonstrate strong working knowledge of area communities and service needs. Build strong working relationships with rural site leaders. Supports on‑boarding and wayfinding for new physicians as required. In addition to a competitive rate of pay, AHS currently has a Remote Retention Allowance in place to an annual maximum of $3,000. This allowance is non‑pensionable and is payable on an hourly basis for all hours paid at the basic rate of pay.

• Classification: Coordinator
• Union: Exempt
• Unit and Program: Medical Affairs
• Primary Location: Grande Prairie Rgnl Hospital
• Location Details: As Per Location
• Negotiable Location: Within North Zone
• Employee Class: Regular Full Time
• FTE: 1.00
• Posting End Date: 23-DEC-2025
• Date Available: 02-JAN-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $30.90
• Maximum Salary: $53.08
• Vehicle Requirement: Not Applicable

Required Qualifications

Bachelors degree in health, business or another related field.

Additional Required Qualifications

A minimum of a high school completion plus four years progressively responsible related experience will be considered. In addition, the incumbent would ideally possess a record of accomplishment in the following areas: Considerable working knowledge of Alberta Health Services systems and processes. Considerable working knowledge of legislation, policies and processes and general office policies and procedures. Expert working knowledge of office software databases (Outlook, Excel, Word) in order to respond to action requests, and to prepare and edit correspondence, and respond to stakeholder inquiries. Excellent knowledge of political sensitivities and the diverse interests of diverse stakeholders; and of financial policies, as well as of legislation governing Freedom of Information and Privacy (FOIP), financial and human resource information systems and expense claim system is essential. Excellent written and oral communication skills.

Preferred Qualifications

Direct experience in medical affairs or working closely with physicians. Formal qualifications in change management, project management, quality improvement. A related Diploma or other post‑secondary education. Previous Medical Affairs and high‑end administrative functioning experience are assets.