Service Advisor

Midas HAMILTON; Burlington; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading automotive service provider in Burlington is seeking a skilled Service Advisor to enhance customer satisfaction while optimizing shop profitability. In this role, you will develop estimates, interpret inspection results, and provide excellent customer service. Ideal candidates will have general automotive knowledge, with at least 1 year of automotive experience preferred. A strong commitment to teamwork and flexible scheduling is essential.

Benefits

Competitive salary

Employee discounts

Free uniforms

Opportunity for advancement

Company parties

Qualifications

• 1 year experience in the automotive industry preferred.
• General automotive knowledge required.
• Valid driver’s license necessary.

Responsibilities

• Support the Shop Manager in optimizing retail sales and profitability.
• Develop and present estimates, source parts, and sell jobs to customers.
• Interpret inspection results and present them to customers.

Skills

Customer service skills

Communication skills

Team-building skills

Job description

Benefits:

• Competitive salary
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Company parties

At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

Responsibilities

The Service Advisor supports the Shop Manager in the optimization of the shop’s retail sales and profitability while delivering superior customer service, including:

• Develop and present estimates, source parts and sell jobs to customers
• Interpret inspection results (working with Technician) and present results to customers
• Deliver superior customer service while listening and consulting customers
• Contributing to the effectiveness of peers to promote success
• Increase and optimize retail sales and shop profitability, achieving or exceeding shop objectives and goals
• Maximize the safety and well‑being of the shop employees and to be a good corporate citizen in the communities within which the shop operates

Qualifications

• General automotive knowledge
• 1 year experience in the automotive industry preferred.
• Excellent customer service skills
• Good communication skills
• Team‑building skills
• Valid driver’s license
• Ability to work a flexible schedule including weekends, evenings, and holidays