SER Application Support (Windows / OCP / DevOps)

Cynet systems Inc; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading technology solutions provider in Toronto is seeking a skilled Application Support Engineer to provide Level 2 support for enterprise applications hosted on Windows and OpenShift. The role involves monitoring system health, troubleshooting incidents, and applying DevOps practices. The ideal candidate will have strong experience in application support, an understanding of incident management, and excellent communication skills. Opportunities to enhance reliability through automation will be available.

Qualifications

• Strong experience in Application Support SRE or Production Support roles.
• Hands-on experience with Windows Server application support troubleshooting.
• OpenShift Container Platform monitoring and deployment.

Responsibilities

• Provide Level 2 application and platform support for enterprise applications.
• Monitor system health and application performance.
• Troubleshoot and resolve production incidents.

Skills

Application Support SRE

Windows Server troubleshooting

OpenShift Container Platform

DevOps practices

Incident management

Communication skills

Tools

PowerShell

Bash

Python

Job description

Responsibilities

• Provide Level 2 application and platform support for enterprise applications hosted on Windows and OpenShift OCP.
• Monitor system health application performance and container workloads to ensure high availability and resilience.
• Troubleshoot and resolve production incidents perform root cause analysis RCA and implement permanent fixes.
• Support and maintain CICD pipelines deployment workflows and environment stability.
• Work closely with development infrastructure and cloud teams to support release deployment and change activities.
• Apply SRE principles such as automation observability reliability engineering and incident prevention
• Develop and maintain runbooks SOPs dashboards and operational documentation.
• Participate in oncall rotations and actively support major incident management.
• Identify opportunities to improve reliability through automation scripting and DevOps tools.

Required Skills Experience

• Strong experience in Application Support SRE or Production Support roles.
• Handson experience with.
• Windows Server application support troubleshooting performance analysis.
• OpenShift Container Platform OCP monitoring deployment support and container lifecycle troubleshooting.
• DevOps practices including CICD automation and infrastructure reliability.
• Experience supporting missioncritical applications in large enterprise environments.
• Strong understanding of incident problem and change management processes.
• Ability to analyze logs alerts metrics and dashboards to quickly restore services.
• Excellent communication skills and ability to work effectively with crossfunctional teams.

Nice To Have

• Experience in banking or financial services.
• Exposure to scripting or automation PowerShell Bash Python etc.
• Experience with monitoring and observability tools.
• Understanding of ITIL processes and regulated environments.
• Exposure to cloudnative or hybrid platforms.