Senior Technical Writer

Telesat; Gatineau; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading telecommunications company in Gatineau is seeking a skilled Senior Technical Writer to develop and manage technical documentation for the Telesat Lightspeed network. The role requires at least 7 years of technical writing experience, excellent communication skills, and familiarity with satellite communications. You'll collaborate with various teams to create structured documentation that supports operational excellence. This is an on-site position that may require occasional travel and overtime.

Qualifications

• 7+ years of experience in technical writing or documentation in relevant fields.
• Experience leading documentation initiatives across teams.
• Understanding of satellite communications and IP networking.

Responsibilities

• Lead the creation and management of technical documentation.
• Collaborate with teams to ensure documentation meets operational needs.
• Develop training materials for onboarding and learning.

Skills

Technical writing

Collaboration

Communication

Analysis

Education

Electronics Engineering Technologist Diploma

Tools

Confluence

SharePoint

Smartsheet

MS Office Suite

Job description

Overview

Telesat (NASDAQ and TSX: TSAT) is a leading global satellite operator, providing reliable and secure satellite-delivered communications solutions worldwide to broadcast, telecommunications, corporate and government customers for over 50 years. Backed by a legacy of engineering excellence, reliability and industry-leading customer service, Telesat has grown to be one of the largest and most successful global satellite operators. Telesat Lightspeed, our revolutionary Low Earth Orbit (LEO) satellite network, scheduled to begin service in 2027, will revolutionize global broadband connectivity for enterprise users by delivering a combination of high capacity, security, resiliency and affordability with ultra-low latency and fiber-like speeds. Telesat is headquartered in Ottawa, Canada, and has offices and facilities around the world. The company’s state-of-the-art fleet consists of 14 GEO satellites, the Canadian payload on ViaSat-1 and one LEO 3 demonstration satellite. For more information, follow Telesat on X and LinkedIn or visit www.telesat.com.

Role

The Senior Technical Writer plays a pivotal role in supporting the operational readiness and excellence of the Telesat Lightspeed network. Ideally, the incumbent is a Technologist with extensive experience in technical writing who will be responsible for developing, maintaining, and optimizing technical documentation that supports the NSO’s core teams and functions: Incident Management, Device Configuration Management, Device Software Management, Change Management, Preventative Maintenance, and Performance Management. Working closely with Network Operations, Engineering, IT, and Customer Service Centre, among others, the Senior Technical Writer will lead the creation of structured, tier-based documentation frameworks, including SOPs, training materials, troubleshooting guides, and process maps. This role is ideal for a highly organized, technically proficient individual with a strong background in satellite and network operations and a passion for enabling mission-critical workflows through clear and effective documentation.

Responsibilities

• Documentation Strategy & Development: Lead the creation and lifecycle management of technical documentation across the Lightspeed system, including SOPs, operational workflows, and training guides.
• Operational Integration: Collaborate with NOC, CSR, and engineering teams to ensure documentation aligns with real-time operational requirements and tiered support models.
• Training Enablement: Develop and maintain training materials for onboarding and continuous learning across NOC and CSR teams, including visual aids, e-learning modules, and quick reference guides.
• Process Mapping & Optimization: Translate complex technical workflows into structured, user-friendly documentation that supports automation, fault resolution, and performance monitoring. This includes the creation of process design visualizations and mapping diagrams.
• Design & Build of Complex Documentation: Lead the design, creation, and building of comprehensive process documentation frameworks that span multiple operational domains, integrating technical, procedural, and compliance requirements.
• Tool & Platform Management: Administer documentation platforms such as Confluence, SharePoint, and Smartsheet, ensuring accessibility, version control, and compliance.
• Cross-Functional Collaboration: Act as a liaison between technical and non-technical teams to gather requirements, validate content, and ensure alignment with operational goals.
• Quality Assurance & Compliance: Ensure documentation meets internal standards for accuracy, clarity, and audit readiness.
• Continuous Improvement: Identify gaps in existing documentation and propose enhancements to improve usability, efficiency, and operational impact.

Education and Experience Required

• Electronics Engineering Technologist Diploma or equivalent post-secondary education in Technical Communication, Telecommunications, or Network Engineering.
• 7+ years of experience in technical writing or documentation in a telecommunications, satellite, or network operations environment.
• Experience leading documentation initiatives across cross-functional teams.
• Understanding of satellite communications, RF principles, IP networking, and service assurance frameworks.
• Familiarity with supervisory systems, BOSS platforms, and real-time data collection and analysis.
• Proficiency in documentation tools (Confluence, SharePoint, Smartsheet) and MS Office Suite.

Soft Skills

• Excellent written and verbal communication skills.
• Bilingual (English and French) preferred.
• Strong analytical and problem-solving abilities.
• Ability to work independently and collaboratively in a fast-paced, cross-functional environment.

Working Conditions

• On site based in Gatineau QC, temporarily in Ottawa ON.
• Availability for occasional overtime or on-call support during critical project phases.
• Infrequent travel to national or international facilities may be required.
• Shift work or altered schedules may be required during key operational transitions.

At Telesat, we take pride in being an equal opportunity employer that values equality in the workplace. We are committed to providing the best candidate experience possible including any required accommodations at every stage of our interview process. All qualified applicants that have been selected for an interview that require accommodations, are advised to inform the Telesat Talent team accordingly. We will work with you to meet your needs. All accommodation information provided will be treated as confidential.