Senior Technical Account Manager, Google Cloud Consulting

Google Inc.; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading cloud technology company is seeking a Senior Technical Account Manager to oversee the customer adoption of Google Cloud products. The role involves leading technical implementations, developing relationships with stakeholders, and guiding customers through their cloud transformation journey. Ideal candidates will have strong customer-facing experience and a background in IT operations and cloud services.

Qualifications

• Minimum 8 years of experience in a customer-facing role.
• Experience in cloud operations and IT consulting.
• Proven ability to manage stakeholders and deliver solutions.

Responsibilities

• Lead implementation journey for customer adoption of Google Cloud.
• Develop relationships with stakeholders and manage technical guidance.
• Create strategic roadmaps and drive quarterly business reviews.

Skills

Customer-facing role experience

Technical implementation experience

Cloud operations support

Understanding of IT operations

Excellent communication skills

Education

Bachelor’s degree in Computer Science, Engineering, or related field

Master’s degree in Business or Technical field

Job description

Overview

Senior Technical Account Manager, Google Cloud Consulting. Join to apply for the Senior Technical Account Manager, Google Cloud Consulting role at Google.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
• Advocate for customer needs to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
• Develop relationships with stakeholders to understand the customer’s business, develop strategic roadmaps, and lead quarterly business reviews and executive sessions to align business and technical needs.
• Plan for customer events and launches, partnering with support, developers, and site reliability engineers to ensure customer success, and guide issues / escalations to resolution with customers and support teams.
• Develop best practices and assets based on learnings from customer engagements to support initiatives that scale through partners and accelerate Google Cloud adoption.

Qualifications

• Minimum qualifications: Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 8 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
• Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting.
• Preferred qualifications: Master’s degree in a Business, Management, Technical, or Engineering field.
• Experience translating business requirements into technological solutions.
• Experience in application or workload migration to public cloud providers.
• Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
• Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
• Excellent written and verbal communication, presentation, problem-solving, and client management skills.

About The Job

As a Senior Technical Account Manager (TAM), you will help customers successfully adopt Google Cloud products. You will lead the successful adoption of Google Cloud at organizations, guiding them through the strategic and technical facets of their Google Cloud transformation journey. You will manage the successful delivery of Cloud Consulting engagements to drive customer adoption of Google Cloud services. You will also regularly engage with various stakeholder groups, including leadership of enterprises and a cross-functional and geographically distributed team.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities (continued)

• Lead the implementation journey to accelerate customer adoption, providing technical guidance and managing timelines, milestones, migration goals, and business transformation strategies.
• Advocate for customer needs to overcome adoption blockers and drive new feature development; coordinate across multiple work streams and teams to sustain momentum.
• Develop relationships with stakeholders to understand customer business, develop strategic roadmaps, and lead quarterly business reviews and executive sessions.

EEO Statement: Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google\'s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Project Management, Consulting, and Engineering

Industries: Information Services and Technology, Information and Internet

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