Senior System Analyst, ServiceNow

Brookfield Renewable; Gatineau; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading renewable energy company based in Gatineau is seeking a Senior System Analyst ServiceNow. This role involves designing and implementing ServiceNow solutions while collaborating with stakeholders. Candidates should have a strong background in ServiceNow and ITIL processes, with excellent analytical skills. The position requires on-site work to foster collaboration. Competitive salary and benefits are provided.

Benefits

Competitive salary

Bonus structure

Health benefits program

Defined contribution pension plan

Modern gym

Healthy snacks and drinks

Qualifications

• 5 years of solid experience designing, developing, testing and implementing on the ServiceNow platform.
• Thorough knowledge of ITIL / ITSM processes.
• Strong technical skills including a solid understanding of the software development lifecycle (SDLC).
• Relevant certifications such as ITIL Foundation and ServiceNow System Administrator.
• Bilingualism (English and French) is an asset.

Responsibilities

• Design, develop and implement ServiceNow applications and solutions.
• Conduct unit integration and user acceptance testing.
• Create and configure ServiceNow reports and dashboards.
• Integrate ServiceNow applications with third-party systems via APIs.
• Troubleshoot platform performance issues and implement enhancements.

Skills

IT Experience

SQL

System Design

Agile

.NET

Microsoft SQL Server

Waterfall

Business requirements

SDLC

Systems Analysis

Oracle

Cerner

Education

University or College degree in computer science or Information Systems

Job description

About Us

Brookfield Renewable is one of the core businesses under Brookfield Corporation (Brookfield) one of the worlds leading alternative asset managers. Brookfield Renewable is one of the worlds largest owners operators and developers of renewable power with $102 billion of power assets under management. Our portfolio of hydropower wind utility-scale solar distributed generation and storage assets extends across North America South America Europe India and China totaling almost 33000 megawatts of capacity and over 7000 generating facilities globally.

About the Role

The Integrated Solutions team in the Business Services group is looking for an experienced Senior System Analyst ServiceNow. The ideal candidate will have a deep understanding of the ServiceNow platform and extensive experience in designing developing testing and implementing ServiceNow solutions. Reporting to the Manager Integrated Solutions the Senior System Analyst ServiceNow will collaborate with internal and external stakeholders to deliver high-quality enhancements that meet the business needs and comply with the established standards and best practices.

Key Responsibilities

• Design develop and implement ServiceNow applications and solutions.
• Responsible for the creation and documentation of development unit test cases and build plans.
• Conduct unit integration regression and user acceptance testing (UAT) to ensure quality assurance.
• Develop configure customize and maintain workflows forms fields email notifications and access controls.
• Create ServiceNow reports and dashboards.
• Support the implementation of ServiceNow release upgrades and new ServiceNow modules as needed.
• Create and configure Business Rules Script Includes UI Policies UI Actions Client Scripts and ACLs including advanced scripting.
• Create and configure Notifications UI Pages UI Macros Formatters ServiceNow.
• Integrate ServiceNow applications with third-party systems and applications via APIs.
• Troubleshoot platform performance issues and implement performance enhancements.
• Analyze both functional and non-functional requirements to provide accurate estimates for development efforts.
• Prepare and maintain technical documentation including user manuals and system documentation.
• Prepare reports on analyses and system performance.
• Provide customer-facing support to stakeholders.
• Identify and resolve system inefficiencies and issues.
• Set IT practice standards and improve existing methods.

Knowledge and Experience Required

• University or College degree in computer science Information Systems or a related field.
• Thorough knowledge of ITIL / ITSM processes.
• In-depth understanding of ServiceNow functionality and how ITIL processes can be implemented in ServiceNow including but not limited to Incident Management Change Management Problem Management Asset Management CMDB (Configuration Management Database) Management Service Catalog Knowledge Management Outage Module and Service Portal modules.
• Solid experience (5 years) designing developing testing and implementing on the ServiceNow platform including the creation customization and maintenance of core applications.
• Solid experience in configuring and maintaining UI Policies Client Scripts Business Rules ACLs UI Actions Script Actions Email Notifications Events and Assignment Rules Email Scripts Inbound Actions Flow Designer SLAs Reporting and Dashboards.
• Strong knowledge of the ServiceNow data model and relationships.
• Strong technical skills including a solid understanding and relevant experience in software development lifecycle (SDLC).
• Excellent analytical and problem-solving skills; strong attention to detail.
• Excellent verbal and written communication skills.
• Strong interpersonal and operational skill sets with the ability to effectively interact with clients and collaborate in a team environment.
• Strong planning prioritizing and time management skills with the ability to undertake and manage multiple tasks simultaneously while working under tight deadlines.
• Strong understanding of the CX in delivering value-driven solutions and enhancements.
• Relevant certifications such as ITIL Foundation ServiceNow System Administrator ServiceNow Application Developer an asset.
• Familiarity with the ServiceNow licensing model an asset.
• Bilingualism (English and French) an asset.

Note: Offices continue to be central to collaboration and Brookfields identity. This position requires the employee to be on-site for a minimum of 4 days to perform most effectively.

Working here you will enjoy

At Brookfield your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful personalized ways including a competitive salary bonus structure a health benefits program and defined contribution pension plan.
• Our spaces are open dynamic and collaborative giving you access to different businesses and teams. For your wellbeing our building is equipped with a modern gym bike storage and healthy snacks and drinks.
• We cultivate a culture where we invest in your growth and development.

Diversity & Inclusion

Brookfield Renewable embraces and promotes the principles of diversity equity and inclusion. We welcome and encourage applications from all qualified candidates including women Indigenous peoples and other persons of all races ethnic origins religions abilities sexual orientations and gender identities and expressions. We also provide accommodation during all parts of the hiring process upon request. If contacted to proceed to the recruitment process please advise us if you require any accommodation.

Required Experience

Senior IC

Key Skills

IT Experience, SQL, System Design, Agile, .NET, Microsoft SQL Server, Waterfall, Business requirements, SDLC, Systems Analysis, Oracle, Cerner

Employment Type

Full-Time

Experience

years

Vacancy

1