Senior Store Experience & Services Leader

LVMH; Toronto; Hybrid; CAD 119,000 - 141,000; Full time

Benefits offered by this job

Hybrid work schedule

Healthcare plan

Well‑Being@Sephora program

30% employee discount on merchandise

Job summary

Sephora Canada is seeking a Senior Manager, Store Experience & Services to lead strategies that elevate the client experience and grow Beauty Services across Sephora Canada stores. You will turn business performance and client insights into scalable programs, impacting sales, conversion, service profitability, and client satisfaction.

You will manage a two-person team, drive continuous improvement, and collaborate with Retail, Marketing, Finance, Talent & Training, Digital, Brand Operations, and

Qualifications

• Progressive leadership experience in multi-unit retail operations or related function.
• 3–5+ years of strategy development to improve sales, client experience, or operational performance.
• Experience leading, coaching, and developing direct reports and communicating clearly across priorities.

Responsibilities

• Lead Canadian store experience and selling strategy using insights to identify opportunities and improve performance.
• Develop scalable Store Experience programs strengthening selling behaviors and customer experience.
• Oversee store reporting platforms, improve reporting accuracy and timeliness.
• Monitor Productivity Program performance and training strategies to improve results.
• Translate performance insights into clear action plans for regional leaders and training teams.
• Partner with Finance to manage Retail Services P&L and optimize margins and expenses.
• Lead development of a service demand model for forecasting and labour planning.

Skills

Leadership

Analytics

Excel

PowerPoint

Word

Education

Bachelor's degree in Business/Retail/Marketing

Tools

Excel

PowerPoint

Word

Job description

Sephora Canada is seeking a Senior Manager, Store Experience & Services to lead strategies that elevate the client experience and grow Beauty Services across Sephora Canada stores. You will turn business performance and client insights into scalable programs, impacting sales, conversion, service profitability, and client satisfaction.

You will manage a two-person team, drive continuous improvement, and collaborate with Retail, Marketing, Finance, Talent & Training, Digital, Brand Operations, and