Store Services Lead: Beauty, Merch & Client Experience

Sephora USA, Inc; Kingston; On-site; CAD 30,000 - 36,000; Full time

Benefits offered by this job

Performance-based bonus

Benefits program

Learning and development

Job summary

Sephora Canada seeks a Services Lead for the Kingston area to support all departments on the sales floor and ensure Sephora’s selling model and top-tier client service. You will lead Sales, Visual Merchandising, and act as Manager on Duty, engaging with clients and driving performance.

Responsibilities include adjusting staffing, mentoring team members, and participating in interviews while upholding Sephora values and standards.

Qualifications

• 1–3 years experience in a similar role at a high-volume store.
• Proven ability to influence peers and provide feedback.
• Strong client service skills.
• Demonstrated time management and problem-solving abilities.

Responsibilities

• Lead store sales floor across departments and ensure Sephora selling model.
• Act as Manager on Duty and engage with clients on-stage.
• Support Visual Merchandising and maintain brand standards on the sales floor.
• Adjust staffing levels to meet client needs and drive store performance.
• Participate in interviewing for the World team and champion Sephora values.

Skills

Sales experience

Client service

Time management

Team leadership

Job description

Sephora Canada seeks a Services Lead for the Kingston area to support all departments on the sales floor and ensure Sephora’s selling model and top-tier client service. You will lead Sales, Visual Merchandising, and act as Manager on Duty, engaging with clients and driving performance.

Responsibilities include adjusting staffing, mentoring team members, and participating in interviews while upholding Sephora values and standards.