Store Services Lead - Onsite Growth & Client Experience

Sephora; Kingston; On-site; CAD 30,000 - 36,000; Full time

Benefits offered by this job

Bonus opportunities

Benefits program

Learning & development

Job summary

Sephora in Kingston, ON is seeking a Services Lead, Stores to drive exceptional client service and sales results on-site. You will support multiple departments, manage merchandising, and act as Manager on Duty to engage clients and staff. This role emphasizes leadership, staffing decisions, and maintaining Sephora standards for a high-volume store.

The position offers full-time hours, an on-site environment, and opportunities for career growth within a dynamic cosmetics retailer.

Qualifications

• One to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
• Proven ability to influence peers and provide feedback.
• Strong client service skills.
• Demonstrated effective time management and problem-solving skills.

Responsibilities

• Lead the sales floor and ensure Sephora’s selling model is executed store-wide.
• Support visual merchandising and keep floor visuals aligned with brand standards.
• Act as Manager on Duty and engage with clients on-stage when possible.
• Understand store sales performance and adjust staffing to meet client needs.
• Participate in interview processes for the World team and champion employee engagement.

Skills

Sales experience

Customer service

Time management

Problem solving

Communication

Job description

Sephora in Kingston, ON is seeking a Services Lead, Stores to drive exceptional client service and sales results on-site. You will support multiple departments, manage merchandising, and act as Manager on Duty to engage clients and staff. This role emphasizes leadership, staffing decisions, and maintaining Sephora standards for a high-volume store.

The position offers full-time hours, an on-site environment, and opportunities for career growth within a dynamic cosmetics retailer.