Store Services Lead - Client Experience & Merchandising

sephora.com; Kingston; On-site; CAD 30,000 - 36,000; Full time

Benefits offered by this job

Competitive benefits

Performance-based bonus

Learning and development opportunities

Job summary

Sephora Canada is seeking a Services Lead at our Kingston location to support all departments on the sales floor and uphold Sephora’s selling model with outstanding client service.

You will regularly act as Manager on Duty, engage with clients on-stage, and adjust staffing to meet customer demand while promoting an engaging store environment. The role requires 1–3 years of relevant experience and a strong ability to influence peers.

Qualifications

• One to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
• Proven ability to influence peers and provide feedback.
• Strong client service skills.

Responsibilities

• Sales: ensure Beauty Advisors execute Sephora’s selling model and meet store goals.
• Visual merchandising: support operations to keep visuals up to standard.
• Passionate about clients: act as Manager on Duty and engage with clients on-stage.
• Entrepreneurial spirit: understand store sales performance and adapt staffing to meet client needs.
• Talent champion: participate in interviewing for World team as needed.
• Employee engagement: demonstrate Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

Skills

Sales experience

Client service

Time management

Problem-solving

Influence peers

Job description

Sephora Canada is seeking a Services Lead at our Kingston location to support all departments on the sales floor and uphold Sephora’s selling model with outstanding client service.

You will regularly act as Manager on Duty, engage with clients on-stage, and adjust staffing to meet customer demand while promoting an engaging store environment. The role requires 1–3 years of relevant experience and a strong ability to influence peers.