Senior Service Designer - Journey Design (Hybrid)

Manulife; Toronto; Hybrid; CAD 109,000 - 160,000; Full time

Job summary

A leading financial services provider located in Toronto, Ontario is looking for a Service Designer to improve customer experiences. The role supports the transformation of digital experiences in the financial sector, involving collaboration with various teams to produce actionable service design solutions. Candidates should possess strong facilitation skills, a background in service design or a related field, and a minimum of 6 years of experience. This hybrid position offers a salary range of CAD 109,600 to CAD 159,600, along with various employee benefits.

Benefits

Health insurance

Flexible work environment

Pension plans

Qualifications

• Minimum 6 years' experience in service design.
• Strong experience in leading workshops and interactive sessions.
• Proven strong storytelling and data visualization skills.

Responsibilities

• Lead service design initiatives focusing on multi-level journeys.
• Collaborate with cross-functional teams to co-create solutions.
• Conduct service design workshops and facilitate business case development.

Skills

Facilitation skills

Journey mapping

Service blueprinting

Communication skills

Stakeholder management

Research skills

Collaboration

Education

Bachelor’s Degree in Service Design or related field

Job description

A leading financial services provider located in Toronto, Ontario is looking for a Service Designer to improve customer experiences. The role supports the transformation of digital experiences in the financial sector, involving collaboration with various teams to produce actionable service design solutions. Candidates should possess strong facilitation skills, a background in service design or a related field, and a minimum of 6 years of experience. This hybrid position offers a salary range of CAD 109,600 to CAD 159,600, along with various employee benefits.