Senior Program Manager - Claims

Co-operators; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading Canadian financial services co-operative is seeking a Senior Program Manager to oversee the management and execution of the Claims Talent Strategy. The role involves coordinating multiple program components and engaging with stakeholders to ensure business goals are met. Ideal candidates will have 5-10 years of Program Management experience and a Bachelor's degree in a related field. The position offers a hybrid work model and focuses on continuous improvement and high integrity in delivery.

Benefits

Training and development opportunities

Flexible work options

Paid volunteer days

Comprehensive total rewards package

Qualifications

• 5-10 years of experience in Program Management.
• Experience within insurance and financial services preferred.
• Advanced level project/program management accreditation preferred.

Responsibilities

• Oversee management and execution of the Claims Talent Strategy.
• Coordinate, monitor, and execute multiple program components.
• Develop strategic/operational business plans with program stakeholders.

Skills

Program Management

Stakeholder Engagement

Change Management

Critical Thinking

Education

Bachelor's degree in business or related field

Job description

Close Date: *
Company: CGIC
Department: Claims
Employment Type: Temporary Full-Time (18 months)
Work Model: Hybrid
Language: This role operates in English.
Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As the Senior Program Manager you are an experienced program delivery professional and will oversee the management and execution of the Claims Talent Strategy. You will coordinate, monitor and execute multiple program components and build strong partnerships with project stakeholders to ensure program benefits are delivered to meet business goals and exceed client expectations. Accountabilities include proactively and creatively developing solutions for issues that are unique, complex, and extend throughout the organization. This role is dedicated to ensuring effective implementation , with accompanying change management tactics, in partnership with key stakeholders.

How you will create impact:

• Work with Claims Senior Leadership to engage other business leaders as required and to facilitate Program champions for various work streams.

Manage changes to scope, budget and timelines within delegated authority and elevate issues and impediments to program stakeholders as necessary.

• Actively manage the plan, scope, risk, quality and resources, resolve conflicting priorities with program stakeholders and manage risks/assumptions.
• Work with the Program Sponsor/Line of Business leadership team to develop strategic/operational business plans and vision - research, analyze, evaluate and recommend.
• Facilitate optimal realization of program benefits, identifying potential gaps in delivery of anticipated program benefits and working with Executive Governance group to explore options. Assess program success and benefits realization.
• Lead the Program Management team responsible for the end-to-end delivery of the deliverables under the Program ensuring projects are aligned to established corporate methodologies and best practices.
• Chair committees within the governance structure and manage the portfolio backlog and prioritization process.

How you will succeed:

• You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.
• You foster innovation and continuous improvement with a focus on client experience.
• You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.
• You successfully convey messages and demonstrate openness to exploring alternative points of view.
• You use critical thinking to guide decision making and apply a strategic mindset to adjust business plans based on shifting priorities.
• Ability to switch between initiatives and understand impacts is a key role in ensuring work progresses at pace in, what at times can be, an unstructured environment.

To join our team:

• You have a Bachelor’s degree in business or related field.
• You have 5-10 years of experience in Program Management.
• Having 2-3 years of experience within insurance and financial services preferred.
• Advanced level project/program management accreditation is preferred.
• You have worked on large programs in complex environments.

What you need to know:

• You will travel occasionally.
• Detail oriented work that requires continuous mental concentration for extended periods of time.
• You will be subject to a background check as a condition of employment, in the event you are the successful candidate.

What's in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary Information

“Expected salary/hourly range $X - $X” (min-max, full range)

OR

“Salary to be discussed with successful applicants” (where a range is not published )

Salary Placement

“The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.”

“Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.”

“Expected salary/hourly range $X - $X (min-max, full range). This role is eligible to participate in a sales incentive plan for additional compensation with an annual target of X%.”

OR

“A target range of X% - X%” (agency roles)