Senior Product Content Manager

Snyk; Ottawa; On-site; CAD 85,000 - 105,000; Full time

Job summary

A technology company in Ottawa is seeking a Senior Product Content Manager to develop innovative training programs for AI-native security products. The role involves creating scalable learning paths, certifications, and working cross-functionally with teams. The ideal candidate should have proven experience in training design, strong writing skills, and an innovative mindset towards automation. Competitive benefits and flexible working arrangements are offered.

Benefits

Flexible working hours

Generous vacation time

Health benefits

Education allowances

Qualifications

• Proven experience designing and shipping training or certification programs for technical products.
• Strong writing, narration and storytelling skills for technical audiences.
• Demonstrated ability to set processes for content updates.

Responsibilities

• Own and scale product training for an AI-native world.
• Create certifications and instructor-led offerings.
• Automate production processes to improve efficiency.

Skills

Training program design

Strong writing skills

Cross-functional collaboration

Automation mindset

Tools

Contentful

Credly

Certiverse

Job description

Overview

Join to apply for the Senior Product Content Manager role at Snyk

Snyk is the leader in secure AI software development, helping millions of developers develop fast and stay secure as AI transforms how software is built. Our AI-native Developer Security Platform integrates into development and security workflows to find, fix, and prevent vulnerabilities — from code and dependencies to containers and cloud. Our mission is to empower every developer to innovate securely in the AI era while boosting productivity and reducing business risk. We are committed to One Team, Care Deeply, Customer Centric, and Forward Thinking.

Responsibilities

• As our Senior Product Content Manager, you will own and scale the next generation of product training for an AI-native world: clear, practical learning paths for Snyk products, plus certifications, instructor-led offerings, and hands-on labs that customers love. You will set the production process, use automation and AI to move fast, and partner across Product, SEs and Services to turn great training into real customer impact. This is a chance to reshape how developers learn secure, AI-accelerated development at global scale.
• Own Snyk Learn product training: plan, produce, and continually improve learning paths for new and existing product capabilities (with a strong focus on AI features).
• Build new programmes: design certifications, instructor-led courses and labs that move beyond self-paced video and drive measurable adoption.
• Create a scalable production line: stand up backlog, intake, and update workflows with R&D so training ships on time with product releases – without last-minute scrambles.
• Automate intelligently: introduce tooling (e.g. AI video / voiceover, templated storyboards) to speed creation while keeping quality bar high.
• Partner to deliver at scale: collaborate with Professional Services and select external providers to deliver training globally; you focus on content and quality.
• Measure and iterate: track engagement, completion and learner feedback; use data to prioritise updates and roadmap.

Qualifications

• Proven experience designing and shipping training or certification programmes for a technical product (e.g. SaaS, developer tools, platforms, or cybersecurity).
• Strong writing, narration and storytelling skills for technical audiences; confident delivering clear English-language voiceovers.
• Demonstrated ability to set processes for content intake, versioning and release-aligned updates.
• Comfort working cross-functionally with Product, Engineering and Services to deliver education at scale.
• A mindset that embraces efficiency and innovation through automation, AI and scalable workflows.

Nice to Have

• Have experience with AppSec, DevSecOps, or AI security concepts and can translate them into approachable training.
• Have built certifications or instructor-led / labs programmes before.
• Have worked with tools such as Contentful, Credly, Certiverse or similar.
• Can share examples of automation / AI you’ve applied in training production and the impact it had.
• Get a kick out of turning complex technical topics into training developers actually enjoy.
• Would happily nerd out with us about your favourite learning platform, AI toolchain, or even a great voiceover mic.

About Snyk

Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups to global benefits that help prioritize health, wellness, financial security, and work / life balance, we aim to support our employees along their journeys here at Snyk.

Benefits & Programs

• Flexible working hours, work-from-home allowances, in-office perks, and time off for learning and self development
• Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers
• Health benefits, employee assistance plans, and annual wellness allowance
• Country-specific life insurance, disability benefits, and retirement / pension programs, plus mobile phone and education allowances