Senior People Operations Manager — Performance & Policy

Clutch Canada; Mississauga; On-site; CAD 120,000 - 130,000; Full time

Job summary

A leading online used car retailer is looking for a Senior Manager, People Operations to oversee core HR processes and improve the employee experience. This hands-on role requires over 7 years of HR experience, with expertise in performance management and employee relations. The position involves planning performance review cycles, supporting investigations, and developing HR policies. The role offers a salary of $120,000 to $130,000 annually and comprehensive benefits from day one.

Benefits

Comprehensive healthcare

Dental and vision coverage

Life insurance

Dependent coverage

Qualifications

• 7+ years of HR experience, especially in people operations and employee relations.
• Experience leading performance review cycles and handling investigations.
• Clear communicator with strong judgment and discretion.

Responsibilities

• Plan and execute performance review cycles across the company.
• Own the employee relations framework and assist with complex cases.
• Lead and support workplace investigations ensuring fair outcomes.

Skills

Progressive HR experience

Expertise in employee relations

Strong communication skills

Ability to influence leaders

Education

CHRP designation

Tools

HRIS and performance management tools

Job description

A leading online used car retailer is looking for a Senior Manager, People Operations to oversee core HR processes and improve the employee experience. This hands-on role requires over 7 years of HR experience, with expertise in performance management and employee relations. The position involves planning performance review cycles, supporting investigations, and developing HR policies. The role offers a salary of $120,000 to $130,000 annually and comprehensive benefits from day one.