Senior Manager, UX Design

Lightspeed Commerce; Remote; CAD 100,000 - 130,000; Full time

Job summary

A leading technology firm in Montreal is seeking a Senior Manager, UX Design, to guide their digital brand across channels. You'll manage a distributed UX Design team, ensuring innovative and high-quality user experiences while driving performance and growth. Ideal candidates have over 10 years in UX or digital design, a strong portfolio, and proficiency in tools like Figma. This role offers competitive benefits, including equity options and flexible work policies.

Benefits

Flexible paid time off

Equity options

Health and wellness credit

Training opportunities

Qualifications

• 10+ years of experience in UX or digital design roles.
• Proven track record of leading creative teams at a global level.
• Strong portfolio showcasing strategic UX leadership.

Responsibilities

• Provide creative and strategic direction for UX touchpoints.
• Own the UX Design roadmap and align with growth outcomes.
• Lead and manage a distributed UX Design team.

Skills

UX design leadership

Digital branding

CRO principles

A/B testing

Figma proficiency

Tools

HTML

CSS

Job description

Lightspeed is seeking a Senior Manager, UX Design to join our dynamic in‑house marketing team. You’ll spend your days bringing Lightspeed’s story to life across digital channels, driving the vision, quality and evolution of our digital brand experiences, including the marketing website, lifecycle communications and conversion‑driven UX initiatives.

Responsibilities

• Provide creative and strategic direction for Lightspeed’s digital touchpoints: marketing website, landing pages and lifecycle experiences.
• Use research, analytics and experimentation (CRO, A/B testing, UserTesting, etc.) to drive performance and innovation.
• Own the UX Design roadmap, aligning creative innovation with measurable growth outcomes and identifying opportunities for brand differentiation.
• Lead and manage a distributed UX Design team, ensuring all design work delivers on UX best practices, artistic excellence and business intent.
• Act as a global design ambassador, partnering with cross‑functional stakeholders to drive strategic alignment and elevate the role of UX within marketing.
• Champion digital‑first design principles and evolve our systems, tools and templates to ensure scalability, accessibility and performance.
• Identify opportunities for brand differentiation through storytelling, animation and interactivity.
• Partner with CRO to balance growth goals and UX best practices.
• Collaborate with Web Development to enhance interaction quality, speed and experimentation capabilities.
• Present creative work to internal stakeholders, including senior leaders and executives, articulating design rationale and building buy‑in for key initiatives.
• Integrate AI and automation into workflows to improve quality, consistency and velocity.
• Balance short‑term delivery needs with long‑term vision, maintaining world‑class UX standards.
• Work independently, managing and meeting project deadlines.
• Proactively recommend opportunities to improve team process and output.
• Contribute positively to design team engagement and culture.

Qualifications

• 10+ years of experience in UX, digital design or creative direction roles within SaaS, e‑commerce or high‑growth digital environments.
• Proven track record of leading creative and UX teams at a global scale.
• Strong portfolio showcasing strategic UX leadership, digital brand storytelling and measurable business results.
• Experience building and managing design systems and collaborating with front‑end engineering teams.
• Deep understanding of CRO principles, A/B testing and data‑informed design.
• Proficiency in Figma and familiarity with modern front‑end tools and workflows.
• Fluency in English as a working language (required).

What you’ll bring to the team

• You love the idea of being part of a global team and an open, inclusive and creative environment.
• Experience in the retail or restaurant industry (nice to have).
• Proficiency in related tools and production software, including but not limited to email builders, HTML, CSS.
• Knowledge of French, German or Dutch (nice to have).

Benefits

• Flexible paid time off and remote work policies.
• Equity options.
• Contributions to your pension plan.
• Training opportunities to grow your skills and career.
• Health and wellness credit.
• Time off to volunteer and give back to your community.
• Interest groups, employee‑led networks, social committees and employee‑sponsored sports teams.
• Computer purchase program for a personal MacBook.
• Enhanced parental leave to support growing families.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities.

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