Senior Manager Labour Relations

Sephora USA, Inc; Toronto; Hybrid; CAD 126,000 - 142,000; Full time

Job summary

A leading beauty retailer in Toronto is seeking a Senior Manager of Labour Relations to shape the company’s labour relations strategy across Canada. The role involves collaborating with various departments, managing labour risks, and influencing culture to enhance the employee experience. Candidates should have extensive experience in labour relations, knowledge of Canadian laws, and strong negotiation skills. This hybrid position offers a competitive compensation package including a salary of CAD$126,400.00 - CAD$141,200.00 with additional benefits.

Benefits

30% discount on merchandise

RRSP matching

Health coverage options

Access to training and development

Flexible work schedule

Qualifications

• 8–10 years of progressive experience in labour relations.
• Deep understanding of Canadian labour laws and regulations.
• Proven track record of strategic influence.

Responsibilities

• Collaborate with cross-functional partners to set labour relations strategy.
• Identify and address emerging labour risks.
• Provide guidance on complex labour issues.

Skills

Strategic leadership

Labour relations knowledge

Negotiation skills

Crisis management

Analytical skills

Bilingual English/French

Education

Bachelor’s degree in labour relations, HR, or law

Job description

Job ID: 281117
Job Type: Full Time
Function: Human Resources
Address: 160 Bloor Street East, 11th Floor, Toronto, ON
Working Model: Hybrid
Vacancy Status: This position is for an existing, open vacancy

Belong to Something Beautiful

At Sephora Canada, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Ready for a career glow‑up? As Senior Manager, Labour Relations, you’ll shape Sephora’s labour relations strategy across our Canadian operations. The work you do will impact beauty, as you champion initiatives that elevate the employee experience, empower leaders, and proactively manage labour‑related risks. You’ll lead a team that’s united in beauty, supported by partners who share your passion for influencing culture, driving strategic change, and strengthening how we support our teams across the country.

What You’ll Do:

• Collaborate with the VP of Labour Relations and cross-functional partners in HR, Legal, and Operations to set strategic direction
• Identify and address emerging labour risks using data, trends, and legislative insights to guide proactive solutions
• Provide expert guidance to senior leaders on complex labour issues including policy alignment, compliance, and risk mitigation
• Develop and implement national labour relations strategies that align with business goals and workforce trends
• Design and deliver enterprise-wide training programs to strengthen leadership capabilities in fostering positive workplace relations
• Act as the primary labour relations advisor for Canadian retail leadership, offering strategic counsel on engagement, compliance, and risk
• Lead cross-functional efforts to conduct workplace assessments, engagement audits, and targeted interventions that address potential risks
• Monitor labour relations trends, legislative developments, and industry practices to ensure forward‑looking and compliant strategies
• Facilitate advanced training for leaders on effective communication, workplace relations, and labour awareness
• Serve as a strategic leader in crisis situations, ensuring timely, compliant, and effective resolution
• Oversee the development of labour‑related policies that reflect legal standards, company values, and operational needs
• Build trusted relationships with field leadership to promote transparency and a shared commitment to a positive employee experience
• Partner with Total Rewards, Talent, and Legal teams to assess the labour impact of major initiatives and support execution readiness
• Represent Sephora in high‑profile labour relations matters including collective bargaining and external agency interactions as needed

What You’ll Bring:

• 8–10 years of progressive experience in labour relations with a proven track record of strategic leadership in complex, multi‑jurisdictional environments
• Deep understanding of Canadian federal and provincial labour laws and regulations
• Bachelor’s degree in labour relations, human resources, law, or a related field preferred
• Demonstrated ability to shape enterprise‑wide strategy, influence senior leadership, and deliver measurable outcomes
• Experience in high‑stakes negotiations, conflict resolution, and crisis management
• Strong organizational skills with the ability to manage multiple priorities in a fast‑paced, deadline‑driven environment
• Exceptional strategic thinking and problem‑solving capabilities
• Outstanding communication and executive presence with the ability to influence at all levels of the organization
• Strong analytical skills with the ability to interpret complex data to support decision‑making
• High integrity, discretion, and professional judgement in handling sensitive matters
• Bilingual in English and French preferred

What You’ll Get:

• Caring Community. You’ll collaborate with teammates who are equally passionate about innovating, doing the right things, and driving the industry forward – together, united in beauty.
• Fulfilling Path. Your career glow‑up starts here with access to opportunities that will challenge, stretch, and develop your skills. You’ll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
• Meaningful Work. As you make an impact on beauty, you’ll feel and see the positive change (consumer, industry, and social) your individual voice is a part of.

Eligibility requirements apply to certain benefits and may vary depending on job classification and length of employment.

• Wealth. We’re passionate about pay equity and transparency. The compensation ranges between CAD$126,400.00 - CAD$141,200.00 , plus bonus, RRSP matching. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non‑discriminatory, legitimate business factors relevant to the position and/or location.
• Health. Choose a healthcare plan to fit you and your family’s needs with medical, dental, vision, life, and disability coverage. Access to our Well‑Being@Sephora program to support your mental, financial, physical, and social well‑being.
• Balance. You’ll be trusted to find the perfect blend of work/life balance that actually works for you with a hybrid work schedule, vacation and flex days, and maternity/paternity leave.
• Growth. A career glow‑up is built into every role, with access to training and development, as well as tuition reimbursement.
• Perks. Think you’ve tried it all? Enjoy a 30% discount on all merchandise/services, opportunities for gratis, and flash sale discounts on LVMH brands.
• Support. Tap into volunteer and donation matching, Employee Assistance Program, and free mental health resources with 24/7 access to Dialogue.

Join us and Belong to Something Beautiful.

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.