Senior Manager IT End User Support/Field Services

Ontario Power Generation Inc.; Oshawa; On-site; CAD 129,000 - 206,000; Full time

Job summary

A leading energy provider seeks a Senior Manager for IT End User Support. The successful candidate will oversee multiple teams ensuring reliable IT services across all sites, manage operations, and develop strategic initiatives for improvement. A relevant 4-year degree and substantial experience in end user support and leadership are required. The position is based in Oshawa, Ontario, offering a salary range of $129,000 to $206,000 annually.

Qualifications

• 10+ years of experience in end support or field services.
• 5+ years in a leadership position.
• Experience managing teams in a complex IT environment.

Responsibilities

• Lead and manage IT support teams across multiple sites.
• Oversee daily operations for IT services.
• Develop strategies for production operations and budget management.

Skills

End user support

Leadership

Microsoft technologies

Asset management

IT operations

Education

4-Year University degree in relevant field

Tools

Windows OS

Azure

SCCM

Active Directory

ServiceNow

Job description

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Senior Manager IT End User Support/Field Services

Location:

Oshawa, ON, CA, L1H 8W8

Status: Regular Full Time

Working Conditions : On-Site

Education Level: 4-Year University degree in a relevant field such as Computer Science, Information Technology, Software Engineering, Business Administration, or Management. Degrees in related technical disciplines are also accepted

Base Location: Oshawa , ON

Shifts(s): Days

Travel: 10%

Deadline to Apply: December 23, 2025

Salary Range: $129,000.00 - $206,000.00 Per Year

Electrify your career and help build a brighter tomorrow.

Every generation has a challenge that defines them. At OPG, we are calling on all innovators, disruptors, thought leaders and change-makers. Join us as we work to electrify life in one generation and build a sustainable future powered by our electricity, our ideas, and our people. Join OPG and make history.

Whether you work in the skilled trades or are a business professional, a career at OPG is an opportunity to electrify your life on -- and off -- the job.

JOB OVERVIEW

Ontario Power Generation (OPG) is looking for a dynamic, strategic and results-driven professional to join our team in the role of Senior Manager, IT End User & Field Support.

Reporting to the Director IT Services, this position is responsible to lead and manage multiple teams to ensure reliable operation, support, and continuous improvement of IT systems and services across all company sites, including overseeing asset management, service quality, security compliance, and collaboration with internal and external partners.

KEY ACCOUNTABILITIES

• Direct and support teams responsible for deploying and maintaining IT systems across all company sites and facilities.
• Oversee daily operations to maintain stable and secure IT services, including computers, phones, security systems, and network infrastructure.
• Develops the strategies and leads implementation for the efficient provision of production operations with respect to endpoints and field IT equipment.
• Create and execute strategies for efficient provision, refresh, and improvement of field IT equipment and services.
• Develops and manages annual and long-term budgets and staffing plans
• Establishes performance measures and processes to monitor the performance of services and staff against SLAs, reviews and approves corrective actions to improve services and customer satisfaction
• Ensure all IT services and systems adhere to security standards, policies, and compliance requirements.
• Develops and maintains a formal asset management program for filed IT equipment and services to assure contract terms and compliance. Manages development and maintenance of standardized policies, development and deployment of lifecycle / refresh strategies to maintain currency and reliability of devices.

QUALIFICATIONS

• 4-Year University degree in a relevant field such as Computer Science, Information Technology, Software Engineering, Business Administration, or Management.
• Over 10 years experience working in end support or field services with over 5 years’ experience in a leadership position.
• Experience managing multiple teams responsible for daily IT operations, support, and commissioning of new systems in a complex business environment.
• Demonstrated ability to develop and execute strategies for efficient production operations, including planning, resource management, and continuous improvement initiatives.
• Skilled in developing and maintaining asset management programs, overseeing device lifecycle (procurement, deployment, refresh, recovery, recycling), and ensuring compliance with contract terms.
• Strong knowledge of Microsoft technologies (Windows OS, Azure, SCCM, Active Directory), desktop virtualization, mobile device management, and experience supporting a wide range of end user computing platforms.
• Exposure and solid comprehension to core ITSM, ITAM, EUC, ServiceNow Tooling and ReportingExperience working cross-functionally with technical staff, procurement, and external vendors to acquire infrastructure, negotiate contracts, and support business continuity.

The successful candidate will exhibit uncompromising integrity and commitment to upholding corporate values, and the OPG Code of Business Conduct.

OPG is committed to fostering an inclusive, equitable, and accessible environment. If you require accommodation during the selection process, please contact [e-mail]

What makes a career at OPG different?

With operations across Ontario and the United States, OPG is one of the most diverse power producers in North America. As the largest generator in Ontario, we meet approximately 50% of the province’s electricity needs, largely from low-carbon sources like nuclear and hydro.

As we work to achieve our vision of Electrifying life in one generation, OPG and our family of companies are also helping advance the development of new low-carbon technologies such as Small Modular Reactors (SMRs), refurbishment projects, and electrification initiatives to help power the growing demands of a growing economy. Join OPG and make history.

Please submit your application online at https://jobs.opg.com/ . OPG thanks all those who apply; however, only candidates considered for an interview will be contacted.

#LI-Hybrid

Please note: All job postings at OPG are to fill existing vacancies within our organization.

OPG may use artificial intelligence (AI) tools as part of the applicant screening process. However, applications will also be reviewed by a member of our Recruitment team to ensure a fair and thorough assessment.

The base salary range considers many factors including, but not limited to experience, education, and training, including any collective agreement requirements for union represented positions. It is not typical for the salary to be offered near the top of the range, and salary is dependent on numerous factors. For management roles, the base salary range does not represent the total compensation package. The total compensation package for regular full-time management roles includes pay-for-performance programs for annual and medium time periods. Maintaining a high-performance culture and excellence is a core expectation of every member of our leadership team and is rewarded through the established compensation framework.

OPG is committed to employment equity. As such, we encourage applicants from equity-seeking communities (Indigenous Peoples, racialized persons, persons with disabilities, and women). We strongly believe that alleviating the under-representation of equity-seeking individuals will create a stronger OPG team and allow us to better serve the needs of our diverse communities.

In order to fulfill the above-mentioned purpose, priority in hiring may be given to qualified persons who self-identify as a member of equity-seeking groups as identified in the application process. This initiative constitutes a special program under the Human Rights Code/Canadian Human Rights Act.