Senior Manager, Human Resources DTC Businesses

Sleep Country Canada Inc.; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading retail company in Toronto is seeking a Senior Manager, Human Resources to partner with leadership for HR solutions. Responsibilities include talent acquisition, performance management, and enhancing employee engagement within a diverse environment. Ideal candidates will possess extensive HR experience, especially in a retail context, and will play a key role in fostering a positive company culture.

Benefits

Extensive training and development

Full medical and dental benefits

Annual Wellness Credit

Tuition Reimbursement Program

Paid volunteer day

Qualifications

• Minimum 7 years of HR experience, preferably in retail.
• Demonstrated experience in coaching and developing others.
• Capable of navigating complex Employee Relations issues.

Responsibilities

• Build trusted relationships across the business.
• Support succession planning and talent management.
• Drive initiatives to improve engagement and retention.

Skills

HR thought leadership

Influencing skills

Relationship-building

Organizational skills

Education

Bachelor’s degree in HR or related field

CHRP / CHRL designation

Job description

Overview

The Senior Manager, Human Resources is a trusted advisor and partner to the Direct to Consumer (DTC) leadership team and all associates. This role is pivotal in identifying solutions to key people challenges and works closely with the HR team to develop programs and embed and execute HR processes including Talent Acquisition, Resource Planning, Performance and Potential, Learning and Development, and Total Rewards. As a talent champion, the Senior Manager, HR, works as a partner to the businesses to attract, develop and retain the best talent in support of building a foundation for future growth. The successful incumbent will model the DTC Brands values, celebrating cultural differences while aligning business processes.

In this role you will

• Build trusted relationships amongst all levels of the business
• Partner with leaders to build people plans that support having highly engaged and successful teams
• Support long-term succession planning and talent management for business continuity and high performance
• Collaborate with the HR team and leaders to formulate, implement and evaluate HR strategies that support all business lines mission and goals
• Maintain a high level of strategic foresight by identifying customer and business needs, and adjusting departmental and team objectives accordingly
• Lead a customer-focused team to foster strong client relationships
• Collaborate with leadership teams to identify key roles and requirements, and support them in creating effective resource plans
• Provide ongoing and individualized feedback and coaching, recognizing and adjusting to support different styles
• Implement strategies to enhance employee engagement, productivity, and retention, fostering a positive organizational culture
• Support organizations' capacity to embrace and internalize change
• Use insights, data and track trends to drive people and change management best practices
• Identify areas for opportunity and improvement, diagnosing issues and working to resolve them
• Maintain knowledge of relevant laws and regulations, ensuring organizational compliance and mitigating legal risks
• Give authentic feedback on performance and potential to empower and motivate our people talent
• Drive initiatives to improve overall engagement, productivity, turnover and bench strength of the team
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself

The Qualifications and Experience we like to see

• Minimum 7 years of HR experience within a Retail environment with Direct-to-Consumer experience an asset (deep knowledge of retail and digital business preferred)
• Bachelor’s degree / College Diploma or equivalent experience, preferably in Human Resources, Business Administration, or Retail Management
• CHRP / CHRL or related designation considered an asset
• Demonstrated experience providing HR thought leadership to business partners HR expertise and leadership in coaching, mentoring and developing others
• Experience in earning and building the trust of leaders and employees by maintaining confidentiality
• Excellent influencing and relationship-building skills with a natural curiosity about the business
• Ability to navigate complex Employee Relations issues
• Ability to convert strategy into actionable plans and results
• Strong organizational skills with the ability to effectively manage competing priorities
• Capable of balancing patience and forcefulness, and deploying each appropriately

Why members of our Corporate team love working at Sleep Country Canada / Dormez-vous?

• This is not a job but a CAREER with opportunities for growth and advancement
• Diverse and inclusive work environment
• We will invest in you and provide extensive training, mentoring and continuous development
• Access to training and development platforms
• Full medical, dental benefits and a Deferred Profit Sharing Program
• Annual Wellness Credit of up to $250.00 for any products / services that improve your health and well-being, i.e., health assessments, nutrition counselling, hiking shoes, a yoga outfit or fitness equipment!
• Associate Discount Program where you will be able to enjoy some of the world’s best sleep products
• Maternity / Parental leave top up benefits
• Tuition Reimbursement Program that covers professional AND personal development
• Long service awards, celebrations and other social events
• Associate Referral Program
• Paid day off to volunteer at your local charity of choice
• Recognized as one of Canada’s Most Admired Corporate Cultures in 2023 by Waterstone Human Capital

Commitment to Equity, Diversity, Inclusion & Belonging (EDI&B)

At SCC / DV, we are committed to building a company culture of inclusion and diversity where differences are embraced and valued, this allows us to better understand and meet the needs of our customers and the communities we serve. We want to ensure every job applicant is treated fairly and with respect regarding race, national or ethnic origin, religion, age, gender, sexual orientation, or disability.