Senior Manager, Global Digital Product Owner, Global Transaction Banking - Toronto, ON

Scotiabank; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading financial institution in Toronto is seeking a Senior Manager, Global Digital Product Owner for its Global Transaction Banking division. This role involves defining the digital product vision, managing product development, and enhancing customer experiences. Candidates should have over 8 years of experience in digital product management, strong communication skills, and a deep understanding of banking solutions. The position offers opportunities for innovation while working within a collaborative team environment.

Benefits

Flexible benefit programs

Inclusive environment

Qualifications

• 8+ years of experience in digital product management or product ownership in banking.
• Proven record of leading digital innovations across various channels.
• Ability to influence stakeholders and manage conflicting priorities.

Responsibilities

• Define and manage the digital product vision for various banking clients.
• Develop a multi-year strategy for digital payments leveraging customer insights.
• Ensure adherence to risk and compliance requirements throughout product development.

Skills

Digital product management

Agile methodologies

Strong communication skills

Problem-solving

Data analysis

Education

Degree in business/management, computer science, or engineering

Tools

Agile/Scrum/Kanban

Job description

Title: Senior Manager, Global Digital Product Owner, Global Transaction Banking - Toronto, ON

Requisition ID: 240861

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Global Transaction Banking

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.

As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.

At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.

Purpose

The Senior Manager, Global Digital Product Owner plays a critical role in driving the success of Global Transaction Banking (GTB) business lines worldwide. This position ensures that individual goals, plans, and initiatives are executed in alignment with the team’s strategies and objectives, while adhering to governing regulations, internal policies, and procedures.

As a Global Digital Product Owner, you will be responsible for delivering continuous and early business value through innovative digital payment solutions. You will define the product vision, identify capabilities and features, and assess potential risks by collaborating with end users, stakeholders, agile teams, and business SMEs. Your work will shape how customers interact with the Bank across digital channels.

In partnership with the agile team, you will engage throughout all phases of the product lifecycle, actively evolving the roadmap and prioritizing the backlog. Acting as the voice of the customer, you will advocate for the product vision and customer experience, enabling peers and influencing outcomes across a global, cross-functional team. This role focuses on the Americas region, particularly the North American Corridor (USA, Canada, and Mexico), while collaborating with partners across the Bank’s international footprint.

What You’ll Do:

• Define and own the digital product vision aligned with GTB strategy for Corporate, Commercial, and Small Business clients.
• Identify opportunities to digitize high-friction banking journeys for a simplified, cohesive client experience.
• Develop and execute a multi-year strategy and roadmap for digital payment products across electronic banking channels, leveraging customer feedback and data-driven insights in collaboration with cross-functional teams.

Product Development

• Drive development of core digital capabilities for payment initiation & tracking, liquidity and cash visibility, reporting, forecasting, and insights.
• Deliver the digital payments roadmap for ISO20022 enablement by translating regulatory and industry mandates into business opportunities (e.g., richer data, enhanced tracking).
• Promote API-first, modular architecture to support ecosystem and embedded banking use cases.
• Identify opportunities to enhance customer experience and transaction security using emerging solutions (e.g., alias-based payments).
• Create, prioritize, and maintain the product backlog, define user stories and acceptance criteria, and ensure readiness for development.
• Collaborate with squads during sprint planning, reviews, and retrospectives to ensure alignment with business requirements.
• Partner with UX/design to deliver seamless digital experiences supporting cash management needs.
• Work with Risk & Compliance to ensure adherence to regulatory, legal, and policy requirements.

Stakeholder Management

• Act as the primary liaison between stakeholders (customers, business leaders, technology teams), ensuring alignment on product goals and priorities.
• Communicate effectively across diverse audiences, manage expectations, and resolve conflicts.
• Incorporate the Bank’s risk appetite and culture into decision‑making.

Product Rollout & Post‑Launch Management

• Define go-to-market strategy with Sales, Marketing, and Support teams to ensure successful product launches.
• Monitor product performance, track key metrics and user feedback, and adjust strategy as needed.
• Manage day-to-day channel operations, resolve issues promptly, and implement strategies to drive digital adoption.
• Provide governance and oversight to achieve financial and non-financial channel metrics.
• Produce and monitor regular KPI reports to drive Product P&L, revenue growth (NIR and NII), and channel performance.
• Evaluate, monitor, and mitigate product risks while ensuring compliance with regulations.

What You'll Bring:

• A degree or post-graduate degree, preferably in business/management, computer science, or engineering.
• 8+ years of experience in digital product management, product ownership, or digital solution development within commercial banking, fintech, or financial services technology environments.
• Demonstrated ability to lead innovation-driven digital products across Web, API, and embedded channels.
• Exposure to fintech ecosystems, including partnerships or integrations with fintech, BaaS platforms, API-first product development, open banking models, embedded finance, or market-based distribution (preferred).
• Experience managing large technology projects using Agile, Scrum, or Kanban methodologies.
• Strong understanding of financial product delivery networks and alignment with sales and service strategies across multiple channels.
• Solid business acumen with knowledge of financial concepts and their application to business situations.
• Excellent written and oral communication skills; Spanish is an asset but not required.
• Strong decision‑making, forward-thinking, and creative problem‑solving skills to anticipate and respond quickly to technological and market influences.
• Results-oriented and innovative in identifying opportunities to increase revenues, reduce costs, and mitigate risks.
• Ability to influence without authority through persuasive communication.
• Proficiency in data analysis and defining key success metrics.
• Skilled at uncovering, understanding, and clearly communicating complex problem areas.
• Ability to dive deep into details and connect the dots to deliver commercializable solutions.
• Proven track record of building strong stakeholder relationships across the organization.
• Acute attention to detail while thriving in high-pressure, deadline-driven environments.
• Demonstrates critical thinking, creative problem-solving, and a passion for continuous learning and staying current with industry trends.

Interested?

If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location

Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.