Senior Manager, Client Protection

Scotiabank; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading financial institution is looking for a Senior Manager, Client Protection to strengthen cyber resilience and educate corporate clients on fraud risk. The role involves delivering tailored workshops, staying updated on industry trends, and developing client resources. Ideal candidates should possess a strong cybersecurity background, exceptional communication skills, and a minimum of 7 years in related fields. This position offers a supportive culture where diversity and personal growth are valued.

Benefits

Competitive Rewards program

Flexible vacation options

Tuition assistance

Qualifications

• 7+ years of experience in cybersecurity, fraud prevention, or client advisory roles.
• Strong understanding of cyber threats and awareness.
• Proven ability to manage high-pressure situations and deliver client-focused solutions.

Responsibilities

• Meet with commercial clients to discuss fraud and cyber risk strategies.
• Deliver tailored presentations to educate clients on emerging threats.
• Partner with Relationship Managers for proactive cybersecurity sessions.

Skills

Cybersecurity knowledge

Fraud prevention

Exceptional communication skills

Technical translation for non-technical audiences

Strong relationship management

Education

Bachelor’s degree in Cybersecurity, Information Security, Business, or related field

Tools

Security+ certification

CISSP certification

CISM certification

Job description

Title: Senior Manager, Client Protection

Requisition ID: 242017

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Senior Manager, Client Protection acts as an external representative of the Cybersecurity team for commercial and corporate clients. This role focuses on delivering client education and engagement to strengthen our collective cyber resilience. It reflects the critical importance of fostering a strong cybersecurity and risk culture within and beyond the organization. The position focuses on proactive education, ensuring clients have the tools and knowledge to protect their businesses.

Overview

Is this role right for you? In this role you will:

• Meet with commercial and corporate clients to discuss fraud and cyber risk strategies.
• Deliver tailored presentations and workshops to educate clients on emerging threats, best practices, and preventive measures.
• Partner with Relationship Managers to add value to client relationships through proactive cybersecurity and fraud awareness sessions.
• Focus on delivering client education and engagement initiatives that strengthen collective cyber resilience and promote a strong risk-awareness culture.
• Develop and maintain strong relationships with internal stakeholders and clients, positioning the Bank as a trusted advisor on cybersecurity and fraud prevention.
• Identify opportunities to enhance client protection services and integrate them into broader strategies.
• Stay current on industry trends, regulatory requirements, and threat intelligence to provide informed recommendations to clients.
• Develop and deliver client-facing resources, including guides, webinars, and digital content on fraud and cyber risk.

Qualifications

• Bachelor’s degree in Cybersecurity, Information Security, Business, or related field.
• 7+ years of experience in cybersecurity, fraud prevention, or client advisory roles.
• Strong understanding of cyber threats and awareness, fraud prevention, and risk mitigation strategies.
• Exceptional communication and presentation skills for executive-level clients.
• Proven ability to manage high-pressure situations and deliver client-focused solutions.
• Strong knowledge of social engineering tactics and security best practices.
• Ability to translate technical concepts into clear, actionable guidance for non-technical audiences.
• Nice to have Security+, CISSP, or CISM certification.

What’s in it for you?

• Diversity, Equity, Inclusion & Allyship—we strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations — We value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement — no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more!

Location: Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.