Senior Field Service Tech: Printers & MFPs (Travel, Growth)

RICOH COLOMBIA; Kitchener; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading technology services company seeks a Service Technician to service and repair office equipment in the Kitchener-Waterloo-London area. The ideal candidate will have a strong technical background and excellent customer service skills, with daily travel to customer locations required. Key responsibilities include maintaining equipment, managing inventory, and ensuring customer satisfaction. This role also entails physical requirements such as lifting heavy objects and working in varied environments.

Benefits

Medical and dental insurance

Retirement plan with company matching

Tuition assistance programs

Paid vacation and holidays

Qualifications

• Excellent working knowledge of electro-mechanical devices and electronics.
• Strong interpersonal and verbal communications skills.
• Ability to read and comprehend technical manuals.

Responsibilities

• Service and repair a variety of office equipment at customer locations.
• Manage territory, inventory, and customer relationships.
• Complete technical training on new equipment as assigned.

Skills

Electro-mechanical devices knowledge

Customer service skills

Problem-solving skills

Mechanical aptitude

Attention to detail

Verbal communication skills

Education

Post-Secondary Education in technical specialization

Tools

Basic hand tools

Electronic testing equipment

Job description

A leading technology services company seeks a Service Technician to service and repair office equipment in the Kitchener-Waterloo-London area. The ideal candidate will have a strong technical background and excellent customer service skills, with daily travel to customer locations required. Key responsibilities include maintaining equipment, managing inventory, and ensuring customer satisfaction. This role also entails physical requirements such as lifting heavy objects and working in varied environments.