Senior CX Solutions Architect - CCaaS & AI Enablement

Avaya Corporation; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading enterprise software company seeks a CX Senior Sales Engineer to drive the adoption of their CCaaS solutions. This role requires extensive experience with cloud architectures, strategic consulting skills, and a strong grasp of AI and omnichannel customer journeys. The ideal candidate will excel in technical leadership, possess the ability to simplify complex concepts for clients, and engage in demonstrating the business value of the solutions. A bachelor's degree in Computer Science or Electrical Engineering is required.

Benefits

Competitive salary

Career growth opportunities

Qualifications

• Minimum of 8 years in a technical pre-sales or solution architecture role.
• At least 5 years focused on CCaaS/SaaS/Cloud contact center market.
• Proven ability to articulate AI value in CX.

Responsibilities

• Lead technical discovery and design of CCaaS solutions.
• Architect solutions using embedded and third-party AI services.
• Create impactful product demonstrations.

Skills

Technical pre-sales experience

CCaaS architecture

AI/Intelligent Automation understanding

API/Integration proficiency

Orchestration/Workflow knowledge

Exceptional communication

Education

Bachelor degree in Computer Science or Electrical Engineering

Tools

Microservices knowledge

RESTful APIs

Orchestration tools

Job description

A leading enterprise software company seeks a CX Senior Sales Engineer to drive the adoption of their CCaaS solutions. This role requires extensive experience with cloud architectures, strategic consulting skills, and a strong grasp of AI and omnichannel customer journeys. The ideal candidate will excel in technical leadership, possess the ability to simplify complex concepts for clients, and engage in demonstrating the business value of the solutions. A bachelor's degree in Computer Science or Electrical Engineering is required.