Senior Customer Success Manager - Enterprise

RouteThis; Toronto; On-site; CAD 100,000 - 125,000; Full time

Job description

Employer Industry: B2B Software Solutions

Why consider this job opportunity:
- Opportunity for career advancement and growth within a rapidly evolving startup
- Total compensation package includes competitive salaries, stock options, and extended long weekends
- Comprehensive benefits package to support your well-being
- Work with a highly motivated team that values collaboration and innovation
- Flexible work arrangements to promote work-life balance
- Engaging and fun work environment with social events both in person and virtual

What to Expect (Job Responsibilities):
- Drive ownership of a portfolio of Enterprise accounts, managing risk identification, program execution, customer health, and retention/renewal
- Build and maintain relationships at all levels within customer accounts
- Communicate effectively with different audiences within customer accounts and the employer
- Design and execute compelling business reviews for executives, including ROI studies and configuration health reviews
- Ensure high health scores and provide opportunities for continuous growth aligned with customer strategic priorities

What is Required (Qualifications):
- 5+ years of experience managing large enterprise accounts and renewals in a senior role
- Technical background or previous experience as a Technical Account Manager or Sales Engineer
- Proven ability to build relationships across various audiences, including executive levels
- Strong analytical skills to interpret data and help customers leverage the full value of the employer's solutions
- Exceptional listening skills and ability to influence change within complex customer organizations

How to Stand Out (Preferred Qualifications):
- Experience managing high growth and enterprise accounts
- Ability to navigate enterprise procurement procedures effectively
- Proficiency in storytelling with data to communicate value to customers
- Experience in building relationship maps within customer organizations
- Familiarity with SaaS technology and its application in technical support

#B2BSoftware #CustomerSuccess #CareerGrowth #FlexibleWork #InnovativeCulture

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