Senior Customer Success Engineer, Canada

Procore Technologies; Canada; Remote; CAD 150,000; Full time

Job summary

A leading construction technology company is seeking a Customer Success Manager to optimize customer value through data-driven recommendations. This remote position, available for candidates based in British Columbia, offers a base salary up to $149,600 plus commission, equity compensation, and generous benefits. Ideal candidates have over 5 years of experience in construction and customer success, with strong technical and communication skills.

Benefits

Equity compensation

Generous paid time off

Comprehensive healthcare coverage

Career enrichment and development programs

Qualifications

• 5+ years of experience in the construction industry.
• 5+ years of experience in Customer Success or related field.
• Strong analytical and problem-solving skills.

Responsibilities

• Make data-driven recommendations to optimize customer value.
• Provide product updates to maximize technology benefits.
• Serve as a technical account manager ensuring customer service.

Skills

Customer Success

Technical aptitude

Presentation skills

Analytical skills

Education

Bachelor’s degree in related field

Job description

Overview

Employer Industry: Construction Technology

Why consider this job opportunity:

• Base salary up to $149,600, plus commission plan for estimated on-target earnings of $187,000
• Eligible for equity compensation
• Generous paid time off and comprehensive healthcare coverage
• Opportunities for career enrichment and development programs
• Work in a collaborative and innovative environment that values openness and ownership
• Remote position available for candidates based in British Columbia

Responsibilities

• Make data-driven recommendations to optimize the value of Procore for customers
• Craft value-based presentations addressing customer business problems to accelerate platform adoption
• Provide product roadmap and release updates to customers to maximize technology benefits
• Serve as a technical account manager, ensuring high responsiveness and customer service
• Mentor fellow team members and collaborate across the organization to develop best practices

Qualifications

• 5+ years of experience in the construction industry
• 5+ years of experience in Customer Success, Professional Services, or Technical Pre-Sales
• Strong technical aptitude to master Procore’s products and services
• Excellent presentation and communication skills, both in-person and virtually
• Strong analytical and problem-solving skills to interpret complex data

Preferred Qualifications

• Previous experience as a construction Project Manager, Site Super, Project Finance Manager, Estimator, or Project Engineer
• Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or Computer Science

#ConstructionTechnology #CustomerSuccess #RemoteWork #CareerGrowth #CompetitiveCompensation

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