Senior Customer Success Business Partner

Anaplan; Irlande; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading technology company based in Canada is seeking a Customer Success Manager to manage a portfolio of customers, focusing on adoption, retention, and maximizing ROI. The ideal candidate will have a strong background in customer success and excellent communication skills to engage stakeholders at all levels. Join a dynamic and innovative environment where you can contribute to impactful projects and drive business transformation.

Benefits

Opportunity for career advancement

Supportive workplace culture

Engage with high-profile clients

Qualifications

• Experience in customer success, presales, or management consulting.
• Background in Enterprise Performance Management (EPM), Enterprise Planning, or Analytics.
• Proven experience in Technical Customer Success, SaaS platforms, or technology consulting.

Responsibilities

• Manage a portfolio of customers focused on adoption, expansion, and retention.
• Serve as a trusted advisor to help customers achieve their objectives.
• Lead Quarterly Success Reviews (QSRs) and present Success Scorecards.

Skills

Customer success

Communication skills

Problem-solving

Education

Degree in Finance, Supply Chain, or Sales & Marketing

Job description

Employer Industry: Business Analytics and Software Solutions

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Work in a dynamic and innovative environment focused on customer success
• Engage with high-profile clients, including Fortune 50 companies
• Contribute to impactful projects that drive business transformation
• Supportive and inclusive workplace culture that values diversity and innovation

What to Expect (Job Responsibilities)

• Manage a portfolio of customers, focusing on adoption, expansion, retention, and maximizing ROI
• Serve as a trusted advisor, helping customers achieve their objectives and transforming their processes
• Lead Quarterly Success Reviews (QSRs) and present Success Scorecards to executive sponsors
• Identify customer pain points and guide them on how to leverage the company's platform
• Build and maintain strong relationships with customers to drive satisfaction and loyalty

What is Required (Qualifications)

• Experience in customer success, presales, or management consulting
• Background in Enterprise Performance Management (EPM), Enterprise Planning, or Analytics
• Excellent communication and presentation skills for engaging stakeholders at all levels
• Proven experience in Technical Customer Success, SaaS platforms, or technology consulting
• Strong problem-solving skills with a customer-first mindset and ability to manage multiple priorities

How to Stand Out (Preferred Qualifications)

• Degree in Finance, Supply Chain, or Sales & Marketing
• Management consulting experience
• Subject matter expertise in Planning and Modeling, particularly in Supply Chain, Finance, or Sales
• Experience advising on or establishing a Center of Excellence or similar governance structure
• Familiarity with the company's platform or comparable enterprise planning solutions

"We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer."