Senior Community Manager

Inside Ideas, North America; Toronto; On-site; CAD 85,000 - 95,000; Full time

Job summary

A creative agency in Toronto is seeking a Senior Community Manager to enhance client engagement through strategic social media management. You will create and present insightful reports, engage in community management, and guide a small team. The ideal candidate has 4-6 years of experience in community management, proficiency in social media analytics tools, and a creative mindset. This position offers competitive compensation ranging from CAD $85,000 to CAD $95,000 annually.

Qualifications

• 4-6 years of experience in community management or social media.
• Experience with data visualization and social media analytics tools.
• Agency experience is a must.

Responsibilities

• Use social listening tools to report on key brands.
• Create creative briefs based on content performance.
• Ideate and create social content in collaboration.

Skills

Community management

Social media analytics

Data visualization

Creative content creation

Presentation skills

Tools

BrandWatch

Google Sheets

Excel

PowerPoint

Job description

Established in 2004, Inside Ideas Group is a rapidly growing global agency network that helps clients drive their businesses forward from the Inside. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group, we’re at the forefront of leveraging cutting‑edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision‑making, empowering our teams to produce innovative and impactful results.

Role: Senior Community Manager

Location: Toronto, ON

Duration: 12 Month Contract

About the role:

Inside Ideas Group is looking for a hands‑on, experienced and strategically‑minded community manager/social media manager to build engaged communities for some of the biggest brands in the country. Someone who can guide social strategy, create video content, turn cultural moments and trends into shareable creative and still make people laugh in the comments. You will build briefs to inform organic, paid and campaign creative. You will be on top of trends in content and culture and ready to advise on social media best practices. You will be well versed in reporting on social performance and presenting key insights to brand teams. This is a role for someone who likes to work closely with creative teams in a fast‑moving environment. You should be comfortable presenting your work to the client and sharing your opinions with team members of all levels. In this role you will have the opportunity to contribute strategically and creatively.

The team is small but mighty and thrives on multi‑disciplinary talent and proactive thinking. You will be responsible for guiding and managing 1‑2 less experienced team members.

What you will be doing:

• Use social listening tools to report on a number of key brands
• Create creative briefs based on content performance, brand needs, and audience and cultural insights
• Ideate and create social content in collaboration with the creative team
• Confidently present monthly and quarterly reports to, and be the point of contact for any data or social media listening related inquiries
• Create and provide ad hoc reports surrounding key initiatives or competitors
• Entertain fans with creative community management
• Research, create, and share POVs on updates to the ever‑changing social media landscape as well as large cultural shifts or trends.
• Monitor brand reputation issues and create crisis reports for senior leadership

What you need to be great in this role:

• 4‑6 years of experience in community management or a social media management role
• Experience with data visualization, social listening, and social media analytics tools such as BrandWatch, Talkwater, UnMetric, and Khoros, or similar social listening/publishing tools
• Advanced experience with Excel, Google Sheets, and PowerPoint
• Agency experience is a must
• Ability to create impactful, data‑driven reports with strategic thinking in a consumable presentation with an emphasis on narrative, insights, and recommendations
• Experience conducting consumer insights research
• Comfortable presenting interesting and high‑energy reports both internally and externally
• Comfortable balancing multiple workstreams, including reporting deadlines, brief creation and reactive content opportunities
• Proactive with a track record of an entrepreneurial approach
• At the time of this posting, the base salary for this position may range from CAD $85,000.00 to CAD $95,000.00. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package.

Our values shape everything we do:

Be Imaginative to push the boundaries of what’s possible

Be always learning and listening to understand

Be Results‑focused to exceed expectations

Be actively pro‑inclusive and anti‑racist across our community, clients and creations

Inside Ideas Group, part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

Inside Ideas Group has set ambitious environmental goals around sustainability, with science‑based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.