Senior Community Manager

QuadReal Property Group; Brampton; On-site; CAD 70,000 - 90,000; Full time

Job summary

A property management company is seeking a Senior Community Manager in Brampton, ON. This full-time role focuses on overseeing residential community performance, tenant retention, and maintaining high standards of service. Ideal candidates will have at least 5 years of property management experience, a passion for customer service, and strong leadership skills. The position offers a competitive salary and benefits while emphasizing a customer-focused work culture.

Qualifications

• 5+ years of experience in Property Management, Hospitality, or related industries.
• Experience in condo strata an asset.
• Must be a self-starter with high initiative and professionalism.

Responsibilities

• Oversee leasing and marketing processes.
• Manage tenant retention and relationships.
• Ensure compliance with property management standards.

Skills

Property Management

Customer Service

Team Leadership

Problem-solving

Attention to Detail

Education

Post-secondary education

Tools

Yardi Voyager

MS Office (Word, Excel, Outlook, PowerPoint)

Job description

Overview

Senior Community Manager at QuadReal Property Group — onsite in Brampton, ON. Reports to the Director of Operations. Responsible for the overall performance of one or more residential communities, including marketing, administration, expense control, income maximization, physical maintenance of the building(s) and surrounding property, and daily management and training of support staff. All this is done with the goal of providing resident satisfaction through the delivery of excellent service to all residents. The Senior Community Manager will uphold QuadReal's policies, mission, vision, and values, serving as a brand and cultural ambassador for residents, co-workers, vendors, and the public. This is an onsite role located in Brampton, ON.

Responsibilities

• Leasing & Marketing – Oversee and participate with the Centralized Leasing team, in the full leasing process; providing training and support to teams as needed
• Property knowledge – Maintain a comprehensive and up-to-date knowledge of the property, including availability of suite types and layouts, common areas and amenities of the building and value-added services provided, and act as a resource inter-departmentally as a subject matter expert on the property(s)
• Tenant retention – Actively manage the renewal process and retention program with existing residents
• Marketing plan – Execute and provide input to the overall property marketing and leasing plan to meet the KPIs of the property and budget
• Market analysis – Conduct regular market surveys, analyzing competition, and identifying market trends for input and recommendations on pricing and strategy
• Revenue optimization – Provide feedback and recommendations to Revenue Manager and Director of Operations on rental rates, promotions, and overall market conditions with a view to maximizing revenue at the property
• Management – Responsible for ensuring all property management policies, procedures, and operations are executed to QuadReal standards
• Compliance & notices – Oversee the issuance of delivery notices such as Violation Notice, Notice to End Tenancy, Notice to Enter, Notice of Renewal
• Regulatory compliance – Ensure compliance with all privacy rules and regulations
• Financial reporting – Review monthly financial reports and report variances in Yardi Voyager / Orion BI
• Procurement – Execute day-to-day purchasing and contract management
• People management – Motivate, train, supervise, and coach community team members
• Rent collection – Complete rent collection, monitor aged receivables report for delinquency and assist the Assistant Community Manager(s) with collection of delinquent rents
• Maintenance supervision – Supervise Maintenance Manager(s) to ensure the issuance of work orders and proper management and guidance of maintenance team members and / or service providers
• Capital projects – Actively participate in active capital projects at the community including renovation programs
• Customer service / resident relations – Professionally and courteously handle all inquiries, feedback, complaints, or concerns
• Resident relations – Ensure a high level of resident relations is maintained through regular contact and proactive attention to resident needs
• Feedback – Review Kingsley Survey results, providing responses where necessary
• Customer culture – Foster a strong customer service culture amongst all team members
• Technology – Promote usage of Resident facing technology
• Maintenance & Health and Safety – Actively monitor deficiencies in suites and common areas and produce work orders as required
• Inspections & maintenance – Conduct annual, periodic and pre-move out suite inspections and coordinate maintenance required as appropriate
• Inventory – Ensure an adequate inventory of made ready suites
• Safety programs – Maintain and ensure compliance with fire safety plans and other emergency procedures

Qualifications

• 5+ years of experience in Property Management, Hospitality, or other closely related industries
• Experience in condo strata an asset
• Experience leading teams
• Post-secondary education preferred
• Strong attention to detail, problem-solving, ability to multitask
• Must be a self-starter with a high degree of initiative, flexibility, and professionalism
• Superior ability to develop and sustain cooperating working relationships with team members, contractors, the public and residents
• A passion for excellence in customer service delivery
• Ability to work flexible hours
• Knowledge of Yardi Voyager and MS Office (Word, Excel, Outlook, and PowerPoint)
• Familiarity with smart phone and tablet technology

Note to Recruiters : QuadReal does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.

QuadReal Residential Properties G.P. Inc. will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following : Job posting #, your name and your preferred method of contact.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Marketing and Sales

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