Senior Claims Investigator

Northbridge Financial; Vancouver; Hybrid; CAD 90,000 - 100,000; Full time

Job summary

A leading Canadian insurance provider seeks a Senior Claims Investigator to lead investigations into potential fraud. This position demands a minimum of 5 years' experience in Property and Casualty Insurance. The candidate will present findings to management and external partners and will work in a collaborative environment, benefiting from a hybrid work model. Competitive salary along with various employee support programs further enhance the employment proposition. Join a team that puts people first and contributes positively to the community.

Benefits

Hybrid work model

Competitive salary

Wellness programs

Education assistance

Community support programs

Qualifications

• Minimum 5 years of experience in the Property and Casualty Insurance industry.
• In-depth knowledge of claims and adjusting practices.
• Bilingual in French/English is an asset.

Responsibilities

• Conduct thorough investigations into complex fraudulent cases.
• Prepare and present findings to internal and external stakeholders.
• Manage a dynamic workload effectively while maintaining attention to detail.

Skills

Investigating fraudulent cases

Identifying and analyzing relevant evidence

Presenting findings to groups

Managing a busy schedule

Education

Post-Secondary Education in an Insurance focused program

CIP designation

CFE certification

Tools

MS PowerPoint

Job description

What it’s like to be a Northbridge Senior Claims Investigator

As a Senior Claims Investigator, you will play a critical role in protecting our operational and financial interests. You will lead investigations into allegations, irregularities and potentially fraudulent activities of moderate complexity, ensuring accuracy and integrity in every case.

You’ll collaborate with internal teams and external stakeholders, presenting findings to Claims Management, Executive Leadership, legal authorities, and industry agencies. This is an opportunity to combine investigative expertise with exceptional customer service while working in a supportive, growth-focused environment.

What You'll Do:

• Conduct thorough investigations into complex fraudulent cases.
• Identify, analyze, and interpret evidence and relevant information.
• Prepare and present findings to internal teams and external partners.
• Manage a dynamic workload effectively while maintaining attention to detail.
• Build strong relationships across teams and with external stakeholders.
• Deliver industry-leading service aligned with investigative st practices.

The salary range for this role is $90,000-$100,000 annually. Actual compensation may vary above or below this range based on a candidate's knowledge, skills, and experience relative the role's requirements. We encourage candidates with expectations outside of this range to apply, as we value finding the right fit for the team.

We want your talent

If you are great at:

• Investigating fraudulent cases
• Identifying, and analyzing relevant evidence and other information
• Presenting findings to groups of Claims Professionals
• Providing extreme details on findings
• Effectively managing a busy day to day schedule

You have:

• Minimum 5 years of experience in the Property and Casualty Insurance industry
• Post-Secondary Education in an Insurance focused program or related program
• Completed or working towards the CIP designation an asset
• Completed Association of Certified Fraud Examiners (CFE) or willingness to take it
• In-depth knowledge of claims and adjusting practices, especially Commercial Auto, Property Damage and Transportation & Logistics
• Strong experience with MS Office in particular ability to create dynamic presentations using MS PowerPoint
• Ability to work as a team
• Bilingual in French/English is an asset

We really mean it when we say we put you first. Here are a few ways how:

• Hybrid work! you get to work from the office and at home 50/50, allowing you to manage both worlds with the ease and flexibility you need.
• We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!
• We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
• We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, Leadership training and mentoring programs.
• NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.

Who we are:

We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference?Look no further than Northbridge.

At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.