Senior Call Center Manager: Drive CX & Performance

MCI; Edwardsville; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading business services company based in Nova Scotia seeks an Experienced Call Center Manager to oversee operations and ensure client satisfaction. The ideal candidate will have over 5 years of contact center experience, including 2 years in management, and possess strong leadership and analytical skills. Responsibilities include managing daily operations, mentoring staff, and collaborating with clients. Join a culture that values diversity and encourages career growth with competitive benefits.

Benefits

Paid Time Off

Health Benefits

Life Insurance

Career Growth Opportunities

Paid Training

Casual Dress Code

Qualifications

• 5+ years of experience in a contact center management role.
• Strong leadership and analytical skills.
• Experience managing multiple teams or campaigns.

Responsibilities

• Oversee daily operations of the contact center.
• Lead and mentor supervisors and support staff.
• Analyze performance data for improvement strategies.
• Collaborate with clients on goals and service delivery.

Skills

Leadership

Analytical skills

Communication skills

Education

Bachelor’s degree in business or Operations

Tools

Contact center tools

CRM systems

Reporting platforms

Job description

A leading business services company based in Nova Scotia seeks an Experienced Call Center Manager to oversee operations and ensure client satisfaction. The ideal candidate will have over 5 years of contact center experience, including 2 years in management, and possess strong leadership and analytical skills. Responsibilities include managing daily operations, mentoring staff, and collaborating with clients. Join a culture that values diversity and encourages career growth with competitive benefits.