Senior Business Analyst - Microsoft Dynamics CRM

Software International; Quebec; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A technology talent firm is seeking a Senior Business Analyst with expertise in Microsoft Dynamics CRM for a hybrid role based in Montreal. The position involves leading process workshops, supporting CRM configurations, and ensuring effective stakeholder engagement. Ideal candidates will have 7-10 years of experience in manufacturing environments and strong analytical skills.

Qualifications

• 7-10 years of experience in manufacturing environments.
• Proven expertise in business process modeling and CRM configurations.
• Strong analytical and documentation skills.

Responsibilities

• Lead workshops to document current and future-state processes.
• Support CRM configuration and testing.
• Act as a liaison between business and technical teams.

Skills

Business process modeling

CRM/ERP implementations

Stakeholder engagement

Analytical skills

Job description

Overview

Software International (SI) supplies technical talent to a variety of clients ranging from Fortune 100/500/1000 companies to small and mid-sized organizations in Canada/US and Europe.

We currently have an indefinite contract role as a Senior Business Analyst - Microsoft Dynamics CRM to work with our global SAP consulting client on a long-term project for their large consumer packaged goods client.

Role details

• Location: Montreal, QC (Hybrid) - 2 days remote/3 days onsite
• Type: Contract
• Duration: 12 months
• Start Date: Sep 01, 2025
• Rate: $70-90 range but some flexibility based on expectations

Responsibilities

The role will be hybrid (2 days remote / 3 days onsite in Montreal), and the selected candidate will be expected to lead workshops, document current and future-state processes, support CRM configuration and testing, and act as a liaison between business and technical teams.

Project streams

• A comprehensive analysis and redesign of our end-to-end operational processes across three North American sites.
• The implementation of a new Microsoft Dynamics CRM solution, which will be tightly integrated with the optimized business processes.

Qualifications

• A minimum of 7-10 years of experience in manufacturing environments.
• Proven expertise in business process modeling, CRM/ERP implementations (preferably Microsoft Dynamics), and stakeholder engagement.
• Strong analytical and documentation skills, with the ability to operate in both structured and agile settings.