Senior Associate-IC Deposit and Payment Operations

BMO Financial Group; Montreal; On-site; CAD 38,000 - 71,000; Full time

Job summary

A financial services company in Montreal is seeking a Customer Service Representative to analyze data, support stakeholders, and execute service requests. The ideal candidate should possess 2-3 years of experience, be fluent in both French and English, and have strong analytical and communication skills. Emphasis on teamwork and problem-solving is crucial. This role offers a salary range of CAD 38,500 - CAD 71,000 with various benefits including health insurance and tuition reimbursement.

Benefits

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Performance-based incentives

Qualifications

• Typically 2 - 3 years of relevant experience.
• Fluent in French and English.
• Specialized knowledge in customer service processes.

Responsibilities

• Analyze data and provide insights.
• Communicate with stakeholders to achieve business objectives.
• Execute routine service requests and transactions.
• Ensure all Service Level Agreements are met.
• Identify and resolve discrepancies as per guidelines.

Skills

Data analysis

Communication

Collaboration

Multi-tasking

Problem-solving

Prioritization

PC skills (MS Word, Excel, PowerPoint)

Education

Post-secondary degree

Job description

Application Deadline

12/20/2025

Location

105-119-129 rue St-Jacques O

Job Family Group

Customer Shared Services

Provides day-to-day delivery of critical processes, administration and servicing activities in connection with retail and commercial deposits and payments. Supports the execution of payments, transactions, service requests, administrative activities and processes and fulfillment of business, stakeholder and/or external customer inquiries/requests within relevant service level agreements. Collaborates with stakeholders to promote efficient and effective processes and workflow, establish positive working relationships across the organization and to achieve business results and deliver the intended customer and employee experience. Deposit and Payments operations includes (but are not limited to) specialized operations processes and activities related to cheque and electronic transaction processing, lockbox and remote deposit processes, account maintenance and monitoring, etc.

Responsibilities

• Analyzes data and information to provide insights and recommendations.
• Gathers and formats data into regular and ad-hoc reports, and dashboards.
• Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.
• Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
• May function as a problem-solving resource for more junior staff, referring non-routine issues to more senior team members and/or manager.
• May perform quality control and training.
• Organizes work information to ensure accuracy and completeness.
• Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
• Provides accurate and timely processing of service requests, transactions, activities, etc. within relevant service level agreements and in accordance with established policies, processes and procedures.
• Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests.
• Follows documented policies and procedures to execute day to day transactions, activities, processes and ensures all Service Level Agreements (SLAs) are met.
• Checks and reconciles information and documentation to ensure accuracy and completeness.
• Identifies and resolves discrepancies in accordance with standard procedures. Escalates issues, where necessary, as per guidelines.
• Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.
• Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations and ensures appropriate actions are taken and operational integrity is maintained.
• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
• Analyzes issues and determines next steps.
• Broader work or accountabilities may be assigned as needed.

Qualifications

• Typically between 2 - 3 years of relevant experience and a post‑secondary degree in related field of study desirable or an equivalent combination of education and experience.
• Knowledge and experience using relevant systems and technology – Good.
• Knowledge and understanding of the business unit’s key products and services, processes and controls – Good.
• Knowledge of the risk and regulatory requirements of the business – Good.
• Prioritization skills – Good.
• PC skills (MS Word, Excel, PowerPoint) – Good.
• Ability to multi‑task in a fast‑paced environment.
• Specialized knowledge.
• Verbal & written communication skills - Good.
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical and problem solving skills - Good.

You’re fluent in French and English as this role provides support to clients and team members inside and/or outside the province of Quebec.

Salary

$38,500.00 - $71,000.00

Pay Type

Salaried

The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part‑time roles will be pro‑rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance‑based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit https://jobs.bmo.com/global/en/Total-Rewards

About BMO

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in‑depth training and coaching, to manager support and network‑building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.