Senior Account Manager (Remote, Ottawa)

Blacksmith Agency; Ottawa; Remote; CAD 98,000 - 168,000; Full time

Job summary

Blacksmith Agency is a remote digital agency delivering paid media, SEO, CRO and web for marketing-led brands. As Senior Account Manager you own an established book of recurring agency clients, focusing on retention, upsells and a seven-figure annual quota.

You will work with strategists and delivery teams to present a single voice to clients, ensuring renewals and growth across your portfolio while maintaining high client satisfaction.

Qualifications

• Agency account management experience.
• Record of keeping clients and selling them more work, with numbers you can walk us through.
• Comfort carrying a quota.
• Clear, calm communication with senior client stakeholders.

Responsibilities

• Retain and renew existing client relationships across your book.
• Identify upsell opportunities and secure new projects within clients.
• Maintain and work toward a seven-figure annual quota for retention and upsells.
• Collaborate with strategists and delivery teams to present a single, unified voice to clients.

Skills

Account management

Client upselling

Quota management

Clear communication

Job description

About The Role

Blacksmith Agency is a remote digital agency running paid media, SEO, CRO and web for marketing-led brands. As Senior Account Manager you own an established book of recurring agency clients. Our sales team wins new clients; you keep them and grow them.

Blacksmith Agency

• Account Management
• Full time
• Remote (USA or Canada)

What You Will Own

• Retention across your book: the relationship, the renewal and the early warning when an account is drifting.
• Upsells and expansion: finding the next project inside each client and selling it.
• A seven-figure annual quota across retention and upsells.
• Working with the strategists and delivery team who run the work, so the client hears one clear voice.

What You Need

• Agency account management experience. Marketing, digital, creative or advertising agency. This is a must.
• A record of keeping clients and selling them more work, with numbers you can walk us through.
• Comfort carrying a quota.
• Clear, calm communication with senior client stakeholders.

Base plus commission, split 50/50.