Account Manager (Remote, Quebec City)

Blacksmith Agency LLC; Quebec; Remote; CAD 70,000 - 100,000; Full time

Job summary

Blacksmith Agency is a remote digital agency delivering paid media, SEO, CRO and web services for marketing-led brands. As Account Manager you own an established book of recurring clients, keep them and grow them as the sales team wins new ones.

This full-time role emphasizes retention, upsells, and coordinating with strategists and delivery teams to present a single, clear voice to clients, with a seven-figure annual quota.

Qualifications

• Experience in agency account management (marketing, digital, creative or advertising).
• Proven track record of keeping clients and selling them more work with measurable results.
• Comfort carrying a quota.
• Clear, calm communication with senior client stakeholders.

Responsibilities

• Retention across your book: manage relationships, renewals, and early drift warnings.
• Upsells and expansion: identify and close new projects within each client.
• Maintain a seven-figure annual quota across retention and upsells.
• Collaborate with strategists and delivery teams to present one clear voice to clients.

Skills

Account management

Sales / upselling

Client relationship management

Job description

About The Role

Blacksmith Agency is a remote digital agency running paid media, SEO, CRO and web for marketing-led brands. As Account Manager you own an established book of recurring agency clients. Our sales team wins new clients; you keep them and grow them.

Blacksmith Agency

• Account Management


• Full time


• Remote (USA or Canada)

What You Will Own

• Retention across your book: the relationship, the renewal and the early warning when an account is drifting.


• Upsells and expansion: finding the next project inside each client and selling it.


• A seven-figure annual quota across retention and upsells.


• Working with the strategists and delivery team who run the work, so the client hears one clear voice.

What You Need

• Agency account management experience. Marketing, digital, creative or advertising agency. This is a must.


• A record of keeping clients and selling them more work, with numbers you can walk us through.


• Comfort carrying a quota.


• Clear, calm communication with senior client stakeholders.

Base plus commission, split 50/50.