Client Partner (Remote, Edmonton)

Blacksmith Agency LLC; Edmonton; Remote; CAD 70,000 - 120,000; Full time

Job summary

Blacksmith Agency is a remote digital agency specializing in paid media, SEO, CRO and web for marketing-led brands. As Client Partner, you own an established book of recurring agency clients. Our sales team wins new clients; you keep them and grow them.

You will manage retention, upsell within accounts, and hit a seven-figure annual quota across retention and upsells, while coordinating with strategists and delivery teams to ensure a unified client voice.

Qualifications

• Agency account management experience in marketing, digital, creative or advertising agency.
• Track record of keeping clients and selling them more work with measurable results.
• Comfort carrying a quota and meeting targets.
• Clear, calm communication with senior client stakeholders.

Responsibilities

• Retention across your book: manage relationships, renewals and early warning of drift.
• Upsells and expansion: identify and sell the next project within each client.
• A seven-figure annual quota across retention and upsells.
• Collaborate with strategists and delivery teams to present one clear voice to clients.

Skills

Account management

Quota carrying

Upselling

Client relationship

Job description

About The Role

Blacksmith Agency is a remote digital agency running paid media, SEO, CRO and web for marketing-led brands. As Client Partner you own an established book of recurring agency clients. Our sales team wins new clients; you keep them and grow them.

Blacksmith Agency

• Account Management
• Full time
• Remote (USA or Canada)

About The Role

Blacksmith Agency is a remote digital agency running paid media, SEO, CRO and web for marketing-led brands. As Client Partner you own an established book of recurring agency clients. Our sales team wins new clients; you keep them and grow them.

What You Will Own

• Retention across your book: the relationship, the renewal and the early warning when an account is drifting.
• Upsells and expansion: finding the next project inside each client and selling it.
• A seven-figure annual quota across retention and upsells.
• Working with the strategists and delivery team who run the work, so the client hears one clear voice.

What You Need

• Agency account management experience. Marketing, digital, creative or advertising agency. This is a must.
• A record of keeping clients and selling them more work, with numbers you can walk us through.
• Comfort carrying a quota.
• Clear, calm communication with senior client stakeholders.

Base plus commission, split 50/50.