Security Intervention Officer & De-Escalation & Arrests

Securiguard Services; New Westminster; On-site; CAD 40,000 - 60,000; Full time

Job summary

A security service provider in British Columbia is looking for a Security Intervention Officer to ensure safety in retail environments. Responsibilities include maintaining visibility to deter theft, providing customer service, and effectively responding to incidents. Candidates should have a valid BC Security Worker License and strong communication skills. This role offers paid training, extended health benefits, and opportunities for growth within the company. Interested applicants are encouraged to apply to enhance their security career.

Benefits

Paid training

Extended health benefits

Flexible scheduling

Recognition programs

Discount Cineplex movie tickets

Qualifications

• 1+ year of security experience preferred, particularly in retail or loss prevention.
• Ability to remain standing and alert for up to 8-hour shifts.
• Professional appearance and conduct at all times.

Responsibilities

• Maintain a strong, visible presence to deter theft and unwanted activity.
• Provide professional, customer-focused service to staff and guests.
• Respond to incidents quickly and de-escalate situations effectively.
• Conduct recoveries and apprehensions following company procedures.
• Complete clear, accurate incident reports in a timely manner.

Skills

Strong communication skills

Conflict management skills

Customer service

De-escalation techniques

Education

Valid BC Security Worker License (AST)

OFA Level 1

OFA Level 2 (an asset)

Job description

Security Intervention Officer (Retail Tactical Security - De-escalation & Arrests)

About the Role

As a Security Intervention Officer (Tactical Guard), you'll serve as a frontline safety professional in a retail environment. This role combines visible deterrence, customer service, de-escalation, and lawful arrests/recoveries. You'll be approachable yet authoritative-balancing intervention skills with professionalism to protect people, property, and brand reputation.

Key Responsibilities

• Maintain a strong, visible presence to deter theft and unwanted activity
• Provide professional, customer-focused service to staff and guests
• Proactively intervene to prevent theft and disruptive behaviour
• Conduct recoveries and apprehensions in line with company procedures
• Respond to incidents quickly and de-escalate situations effectively
• Support store management in protecting people, property, and assets
• Complete clear, accurate incident reports in a timely manner

Job Requirements

• Valid BC Security Worker License (AST)
• OFA Level 1 required (OFA 2 an asset)
• 1+ year of security experience preferred
• Retail security or loss prevention experience an asset
• Strong communication and conflict-management skills
• Ability to remain standing and alert for up to 8-hour shifts
• Professional appearance and conduct at all times

What We Offer

• Paid training
• Extended health benefits
• Flexible scheduling and overtime opportunities
• Recognition programs and team events
• Discount Cineplex movie tickets

About Securiguard

At Securiguard, our purpose is simple: to make people feel safe. With over 4,000 security professionals across Canada, we are a trusted leader in retail, corporate, aviation, marine, government, and industrial security. We invest in our people, value professionalism, and create real opportunities for growth.

Our Values

We live by R.E.A.C.H. - Respect, Empathy, Accountability, Courtesy, and Honesty. Our inclusive culture has been recognized with awards such as Canada's Most Admired Corporate Cultures (2021, 2024).

Ready to step into a role where intervention, de-escalation, and professionalism matter? Apply today and build your security career with Securiguard.