Seasonal Ambassador - Upper Canada Mall

Lush Fresh Handmade Cosmetics; Newmarket; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading ethical cosmetics brand in Ontario is seeking Seasonal Ambassadors to drive sales and deliver exceptional customer experiences. The ideal candidate will have excellent customer service skills and a passion for skincare and ethical business practices. Responsibilities include educating customers on brand values and contributing to a sustainable team environment. This position offers a competitive hourly rate of $19.50 CAD.

Qualifications

• Flexibility to adapt to changing situations and priorities in a fast-paced environment.
• Knowledge and passion for skincare, natural beauty, and ethical business.
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Responsibilities

• Drive sales by utilizing StoreForce dashboard results.
• Deliver a world-class customer experience to every customer.
• Educate customers on brand values and initiate community engagement.

Skills

Excellent customer service skills

Flexibility to adapt

Knowledge of skincare and natural beauty

Job description

Overview

Seasonal Ambassadors at Lush are experts in product and brand knowledge, as well as providing exceptional customer consultations and product demonstrations. Seasonal Ambassadors cultivate strong team relationships and contribute to overall shop excellence in both sales and operations. On the shop floor, they consistently surpass daily sales goals while creating a fun and inclusive team environment that keeps customers coming back for more. We encourage you to put yourself in the customer's shoes and think about what would make their day. Whether it's providing personalized product recommendations or sharing your knowledge and expertise, you have the power to create a unique and memorable experience for every shopper. For our Seasonal Ambassadors, it's not just about selling soap – it's about making a positive impact on the world, one bar at a time!

Responsibilities:

Responsibilities

• Sales and Customer Experience: Drive sales by utilizing StoreForce dashboard results and seeking feedback to exceed sales goals. Take ownership of your results and actively work to grow your contribution to the store’s overall sales.
• Customer Experience: Consistently deliver a world-class customer experience to every customer. Connect with customers and identify their needs by listening attentively and asking open-ended questions. Demonstrate product benefits and features. Seek opportunities to make customers' day and leave the world Lusher than we found it.
• Building the Brand: Educate customers on our brand values including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging. Articulate these values in the shop and through community engagement by hosting store events and initiatives that help bring in more traffic. Spread the word about what makes Lush unique and inspire others to join us in making a positive impact on the world.
• Product Passion: Continually expand product knowledge with ongoing learning. Stay up-to-date on products, ingredients, and benefits to confidently and consistently make informed product recommendations for every customer.

Team Involvement

• Development: Utilize Lush resources to develop effective sales techniques and product knowledge to improve performance, support team growth, and increase sales. Take ownership of development, assess performance, and actively seek feedback, resources, and opportunities to improve.
• Diversity, Equity, Inclusion, and Belonging (DEIB): Encourage open communication and actively listen to team members’ perspectives related to DEIB. Foster a sense of belonging by promoting teamwork, encouraging collaboration, and recognizing each employee's unique contributions.

Operational Excellence

• Time and Attendance: Be punctual, reliable, and present. Participate in teamwork, take breaks when needed, and stay up-to-date with company news and updates.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer experience and drive sales.
• Stock and Inventory: Use Visual Merchandising guidelines to adjust displays based on sales to improve the customer experience.
• Policies and Procedures: Follow company standards for opening/closing, product integrity, respectful workplace, and health and safety.

Qualifications

Required:

• Excellent customer service skills
• Flexibility to adapt to changing situations and priorities in a fast-paced environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Preferred:

• Experience with consultation-based customer service models
• Strong problem-solving skills to address day-to-day issues
• Experience working in a team environment
• Experience working in skincare or cosmetics
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages

$19.50 CAD

Best of luck on your job search.

Indigenous territory acknowledgement: Lush Cosmetics North America operates on Indigenous territory across Turtle Island. Our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples. Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our staff, are guests on this land and we act to repair past harm in alliance with Indigenous Peoples everywhere.