Seasonal Ambassador

Lush Fresh Handmade Cosmetics North America; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading ethical cosmetics brand in Toronto is seeking Seasonal Ambassadors to provide exceptional customer service and product demonstrations. Ideal candidates are passionate about skincare and ethical beauty while driving sales and developing team relations. A flexible schedule is required, and compensation is $19.50 CAD per hour.

Qualifications

• Excellent customer service skills are required.
• Flexibility to adapt to changing situations and priorities.
• Knowledge and passion for skincare, natural beauty, and ethical business.

Responsibilities

• Drive sales and exceed daily targets using StoreForce.
• Deliver exceptional customer experience through engagement.
• Educate customers on brand values and promote community initiatives.

Skills

Excellent customer service skills

Flexibility to adapt to changing situations

Knowledge and passion for skincare

Strong problem-solving skills

Experience working in a team environment

Job description

Overview

Position: Seasonal Ambassador

0-39 hours / week • Contract Role

Seasonal Ambassadors at Lush are experts in product and brand knowledge, as well as providing exceptional customer consultations and product demonstrations. Seasonal Ambassadors cultivate strong team relationships and contribute to overall shop excellence in both sales and operations. On the shop floor, they consistently surpass daily sales goals while creating a fun and inclusive team environment that keeps customers coming back for more.

We encourage you to put yourself in the customer's shoes and think about what would make their day. Whether it's providing personalized product recommendations or sharing your knowledge and expertise, you have the power to create a unique and memorable experience for every shopper.

For our Seasonal Ambassadors, it's not just about selling soap – it's about making a positive impact on the world, one bar at a time.

Responsibilities

• Sales and Customer Experience: Driving Sales – Utilize StoreForce dashboard results and seek feedback to exceed sales goals. Take ownership of your results and actively work to grow your contribution to the store's overall sales.
• Customer Experience: Consistently deliver a world-class customer experience to every customer who walks through our doors. Connect with customers and identify their needs by listening attentively and asking open-ended questions. Demonstrate product benefits and features to showcase value. Seek opportunities to enhance the customer's day and leave the world Lusher than we found it.
• Building the Brand: Educate customers on our brand values including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging. Articulate these values in-store and through community engagement by hosting store events and initiatives that help attract traffic. Promote what makes Lush unique and inspire others to join us in making a positive impact.
• Product Passion: Continually expand product knowledge with ongoing learning and deep exploration of all things Lush. Stay up-to-date on products, ingredients, and benefits to confidently make informed recommendations.
• Team Involvement: Development – Utilize Lush resources to develop effective sales techniques and product knowledge to improve performance, support team growth, and increase sales. Take ownership of development and seek feedback and opportunities to enhance skills.
• Diversity, Equity, Inclusion, and Belonging: Encourage open communication and actively listen to team members' perspectives related to DEIB. Foster belonging by promoting teamwork, collaboration, and valuing each employee's contributions.
• Operational Excellence: Time and Attendance – Be punctual, reliable, and present. Participate in teamwork, manage breaks, and stay updated with company news. Visuals and Merchandising – Maintain a clean, organized, and visually appealing store. Stock and Inventory – Use merchandising guidelines to adjust displays based on sales. Policies and Procedures – Follow opening/closing, product integrity, respectful workplace, and health and safety standards.

Qualifications

• Required : Excellent customer service skills
• Flexibility to adapt to changing situations and priorities in a fast-paced environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays
• Preferred : Experience with consultation-based customer service models
• Strong problem-solving skills to address issues that arise in day-to-day operations
• Experience working in a team environment
• Experience working in skincare or cosmetics
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages

Location: Scarborough Town Center — $19.50 CAD

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Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat. We recognize the presence of diverse First Nations, Inuit and Métis peoples.

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