Sales & Service Representative

W. W. Grainger; Vaughan; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading industrial distributor in Canada is seeking a Customer Service Representative to support sales growth and customer service. The ideal candidate will have 1-2 years of customer service experience, strong interpersonal skills, and a commitment to exceptional service. Benefits include medical coverage, paid time off, and retirement savings plans.

Benefits

Medical, dental, vision and prescription drug coverage

Paid time off (PTO)

Life insurance coverage

Employee Family Assistance Program

Registered Retirement Savings Plan

Educational & Professional Membership Fee Assistance

Employee discounts and team member perks

Qualifications

• 1 to 2 years previous customer service experience.
• Demonstrates a strong work ethic and personal commitment.
• Superior interpersonal and customer service skills.

Responsibilities

• Interact and respond to customers daily.
• Sell products and promote services to customers.
• Process customer orders accurately.

Skills

Customer service

Interpersonal skills

Problem solving

Proficient computer skills

Education

High School Diploma

Job description

Overview

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, we keep the world working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We are dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results. We are a Great Place to Work-Certified company and are looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Under the general direction of the Onsite Leadership team, this position supports the growth of the onsite business by driving profitable sales growth and customer service through understanding.

Responsibilities

• Interact, respond and follow up with customers on a daily basis, promptly responding to all inquiries in a courteous and efficient manner
• Sell a diversified line of products over-the-counter promoting Private Brands, Technical Services and ecommerce channels whenever possible and provide an understanding of the Grainger Value Proposition to customers
• Process customer orders through the computer system, ensuring accuracy and prompt delivery
• Maintain a well-rounded knowledge of products sold including the completion of the required training programs
• Provide branch support including supporting warehouse functions as required
• Assist in driving the achievement of key operational metrics in customer satisfaction, sales, safety, and operational improvements by utilizing available tools and reporting
• Utilize sound judgment and best practices to resolve complex customer concerns
• Participate in Continuous Improvement (CI) Team meetings and CI on-site initiatives as required
• Demonstrate a strong commitment to personal safety and safety in the workplace
• Perform other duties and responsibilities as required for the position

Education/Experience (You Have)

• 1 to 2 years previous customer service experience
• Demonstrates a strong work ethic and personal commitment to get the job done
• Demonstrated focus on “wowing” the customer with exceptional service
• Knowledge of industrial and/or safety products considered an asset
• Superior interpersonal, problem solving and customer service skills to effectively build relationships
• Proficient computer skills and aptitude
• Possession of a valid driver’s license is an asset
• Completion of High School Diploma

Rewards and Benefits

Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!

DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact. We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.