Sales Coordinator

ZIM Integrated Shipping Services; Canada; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Sales Coordinator to enhance sales productivity and maintain excellent customer relations. In this role, you will support Field Sales Representatives by providing high-quality materials and leads, ensuring all customer needs are met. Your responsibilities will include compiling customer lists, preparing meeting materials, and resolving client issues. This full-time position offers a unique opportunity to thrive in the maritime transportation sector, where your contributions will directly impact the company's success. If you are passionate about sales and customer service, this is the perfect role for you.

Qualifications

• 2+ years of experience in sales or customer service roles.
• Strong command of English and fluency in French is preferred.

Responsibilities

• Achieve sales goals and maintain positive customer relations.
• Compile lists of prospective customers and research materials for meetings.

Skills

Sales Experience

Customer Service

Communication Skills

Problem-Solving

Research Skills

Education

Economics

Business Management

Marketing

Logistics

Tools

MS Office

Excel

CRM Systems

Job description

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Talent Acquisition Manager at ZIM

Making people's professional dreams come true is what I live for! ZIM storyteller Z

Main Purpose of the Role:

Responsible for achieving sales goals and maintaining positive customer relations by supporting Field sales representatives and customers. Improve productivity by ensuring all Field Sales Representatives have high-quality, up-to-date support materials and leads.

Main Tasks:

• Compile lists of prospective customers for sales leads from various sources including ZIM, external databases, trade shows, and directories.
• Research and prepare materials for customer meetings, including past performance, forecasts, needs, issues, opportunities, and financials.
• Create and update agreements.
• Update account plans/profiles based on Field Sales input.
• Follow up with clients and resolve issues.
• Address ad-hoc problems.
• Communicate relevant customer issues to Customer Service and ensure resolution.
• Inform customers about changes such as rates, schedules, and new shipping methods.
• Create meeting reports in CRM.
• Monitor customer performance.
• Track and report on activities.
• Screen new and lost customers.

Qualifications:

• Academic background in Economics, Business Management, Marketing, Logistics, or similar.
• At least 2 years of experience in sales or customer service roles.
• Experience in the local FFW/shipping industry is required.
• Proficiency in MS Office, Excel, and CRM systems.
• Strong command of English (speaking, reading, writing).
• Fluency in French is highly preferred.

Seniority level:

Associate

Employment type:

Full-time

Job function:

Sales, Administrative, and Supply Chain

Industries:

Maritime Transportation, Transportation, Logistics, Supply Chain and Storage, Freight and Package Transportation

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