Sales Coordinator

The Heico Companies; Cambridge; On-site; CAD 50,000 - 65,000; Full time

Job summary

A prominent industrial systems provider seeks a detail-oriented Sales Coordinator in Cambridge, Canada. This role involves managing sales orders, communicating with customers, and supporting the sales team with documentation and reports. The ideal candidate has over 2 years of experience in sales administration and is proficient with ERP systems. A great opportunity to grow and develop sales skills in a collaborative environment.

Qualifications

• 2+ years in sales administration or customer service experience.
• Proficiency with CRM systems and ERP software.
• Ability to handle details confidentially and with accuracy.

Responsibilities

• Monitor order progress and coordinate logistics with clients.
• Provide timely updates and maintain customer communication.
• Generate proposals and assist sales representatives.

Skills

Strong organizational abilities

Excellent written communication

Customer-centric attitude

Problem-solving skills

Tools

Epicor ERP

Salesforce CRM

Microsoft Office

Job description

Overview

We’re seeking a detail-oriented Sales Coordinator to support the Sales Team in executing sales operations from proposal to delivery. This role involves cross-functional coordination, proactive customer communication, and administrative support to ensure a seamless customer experience. Showcase your organizational talents while gaining hands-on experience across a wide spectrum of sales and marketing skills! This role is perfect for someone eager to grow, learn, and make an impact.

Responsibilities

Order Management

• Monitor order progress from distribution to delivery
• Coordinate with Client Services for invoicing and documentation follow up
• Confirm payments with Accounts Receivable for new, used, rental, and trade in sales
• Communicate logistics for drive services status to customer and sales teams

Customer Communication

• Provide timely updates via email and phone
• Communicate delays or issues with transparency
• Ensure customer confidence through proactive outreach
• Customer-centric attitude and adaptability
• Attention to detail and ability to handle confidential information

Sales Support

• Generate proposals for enterprise level customers
• Prepare proposals and generate quotes for Sales Representatives
• Assist with sample dispatch and truck photography
• Support general sales tasks as needed

Administrative Duties

• Maintain CRM records and update customer data
• Create and distribute monthly sales reports
• Assist with sales forecasting and planning activities
• Assist with trade shows and promotional activities

Qualifications

• 2+ years in sales administration or customer service
• Experience with Epicor ERP and Salesforce CRM systems
• Strong organizational and multitasking abilities
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office

Skills

• Background in B2B sales or industrial equipment
• Self-starter with problem-solving skills
• Comfortable in a fast-paced, collaborative environment

If you’re passionate about supporting sales operations, coordinating business processes, analyzing data, and ensuring smooth communication across teams, we’d love to hear from you. This role offers the opportunity to contribute to a wide variety of initiatives, helping drive efficiency and impact.

About Shred-Tech

Shred-Tech is a leading manufacturer of shredding systems serving customers throughout the world. Shred-Tech is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Shred-Tech is committed to a diverse and inclusive workforce. Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code.